CuisinartwebstoreReviews of cuisinartwebstore.com

Tried to work with customer service to fix a shipping issue BEFORE it was shipped, no action, no help, and no part. Useless and no person to talk to... Avoid at all costs!

They're scammers!! They'll charge you twice and say it was a "hold". Poor representation when you speak to consumer services

Scam website. Thank goodness I used Paypal. Charged me for a trimmer and never received. When I searched order number it said order cancelled. Huh? No refund so far. I paid 11 dollars shipping on a 10 dollar item. I wouldn't have normally done that but I really wanted the item. Do NOT order from here. I should have done my research before ordering from them.

Terrible customer service, only available by call and ridiculous wait times. Kept having my order cancelled without any explanation. Honestly cannot believe in the year 2024 a big company such as this still does not have the capacity to assist by email or chat...Useless by call, wasted 30 minutes of my time....

Terrible customer service. Ordered replacement bowl for food processor and was defective. Second one I’m still waiting for ordered 3 weeks ago. Still in processing due to covid delays I’m told!

Similar to other comments, selling parts that are not in stock. Now I can't even get their website to come up. Also, their email stated that their customer service office is open 8am-8pm (without providing the important bit of information of which time zone). but calling them gets a recording stating their customer service actually is 8am-6pm Eastern. Also, the one time I did get hold of customer service, the person I spoke with did provide the minimum of information, but sounded bored and entirely unconcerned about my part not having shipped in 2 months since ordering.

Selling parts they don't have available and can't provide any proof they ever will. While they should have been more upfront with the truth of the situation, it may not be entirely their issue. I've had the same experience with another small appliance part seller as well with the same items. I have to wonder if it's not a Cuisinart created issue. Perhaps Cuisinart would rather sell new products than support old ones?

How can a company sell items it does not have in stock? I have called them several times now and keep getting the same answer "it's on back order". The last woman I spoke to a couple of weeks ago said "it will be shipped in 10 days". Still no item, still no shipping confirmation. I have just now called to answer my order. The lack of transparency in advertising that items are not in stock to the consumer on their website is sickening. Furthermore to not even even give a customer the courtesy of notifying them via email that an item is currently unavailable is just unprofessional and poor business practice. I see that I am not the only person now with this complaint. NEVER buy from them!!! Beware!