Problem with order was resolved …
Problem with order was resolved immediately. Great Customer Service Ana.p
By Brian C.
Response from Cuenca Cigars· Jun 14, 2017
Thanks for taking the time and review us! It means a lot to us!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
33 reviews
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We sell Premium Cigars, Singles, 5 Packs and Boxes. Best Prices at Cuenca Cigars, the store you can trust. Best cigars prices that don't make your money go up in smoke. Free Bonus with purchase of $199.
Cuenca Cigars (cuencacigars.com) has 33 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
33 approved reviews, newest moderated first
Problem with order was resolved immediately. Great Customer Service Ana.p
By Brian C.
Response from Cuenca Cigars· Jun 14, 2017
Thanks for taking the time and review us! It means a lot to us!
This was my first purchase from Cuenca Cigars. They had the best price and free shipping! This is actually the 2nd box of cigars I've bought online, my first from Cuenca. It took a few days to ship out, but showed up super fast after it was in the mail. I'll definitely be ordering again! The cigars showed up at the correct RH and were packaged safely!
By Anthony B.
Great experience with Ana. She took good care of getting us a comparable cigar when our regular was on back order. I would highly recommend Cuena Cigars!
By dennis K.
Received in the allotted time love them
By Melvin D.
Great, fast, easy! Can not beat it.
By Tyler C.
Quick shipment. Order arrived in great shape. Great price too.
By Tim R.
My biggest complaint is the slow shipping. Two weeks to recieve package is unheard-of in the shipping world of today.
By Travis P.
Response from Cuenca Cigars· Jun 1, 2017
Yes Travis, I know and working to get everything resolved. We are really for that issue. We know and working on the fix ASAP. Thanks for still giving us a 4. We highly appreciated.
Good prices but it takes forever to get cigars from you compared to the other shops I buy from. Also Two times I have sent a note asking you to stock more of the regular cigar I smoke and have never received a response and everytime I go to order the amount you have is below the number of boxes I would order so I buy some from you and some from another store
By bcme
Response from Cuenca Cigars· May 30, 2017
BCME. Thanks for your feedback. Sorry for your experience and yes, we are working on this. Hopefully we can help you again.