Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,942 reviews
CUDDLYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.
CUDDLY (cuddly.com) has 2,942 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
2,942 approved reviews, newest moderated first
Love the way you help animals in need!
By Mark H.
Response from CUDDLY· Jan 22, 2024
Hello Mark, Thank you for your heartfelt words! We're thrilled to hear that you love the way we help animals in need. Your support and compassion play a crucial role in making a positive impact on the lives of these vulnerable beings.
I’m happy to donate to good causes especially when it involves animals. However, asking for a tip on a donation is just taking it too far. Just ask me for a bigger donation. What am I tipping for? It seems like people have forgotten that tip means “to insure promptness”.
By Diane
Response from CUDDLY· Jan 19, 2024
Hello There, Thank you for taking the time to express your concern, as we take your feedback very seriously. I just wanted to provide some insight on our tip feature. CUDDLY is a free fundraising and wishlist platform for non-profit animal rescues and shelters to utilize. We implemented our tip feature to help us cover the cost of financial transactions and CUDDLY's continuing mission to support rescues and shelters around the world. That being said, the tip feature is also 100% optional. You can opt out of tipping by clicking "custom amount" and typing "0".
I like what you do for Animals
By Christa P.
Response from CUDDLY· Jan 22, 2024
Hello Christa, Thank you for your simple and heartfelt message! We're glad to hear that you appreciate what we do for animals. If there's anything specific you enjoy or if you have suggestions on how we can continue to make a positive impact, please feel free to share. Your support is valued, and we're grateful to have you as a caring advocate for animals. Thank you for being a part of our community!
I love that Cuddly gives good details of the animal's story. I super LOVE the wishlist. This is how I always donate bec it makes me happy to think of a treat or toy or blanket being hand delivered to an animal in need. I do wish there were more follow up stories. I rarely read about an animal after their flight to the US. I think it would help me feel better about donating when I can see the animal in their new home maybe with pics or a couple min video of their new life. That is what I feel Cuddly could improve upon. I love the site and trust what Cuddly is doing for these animals. Also, it would be nice to see more local stories instead of what feels like 95% of the animals being abused in Azerbaijani! I know we have neglected animals in the US that need help but almost every need case is from that horrific Azerbaijain! Thanks so much.
By Elizabeth K.
Response from CUDDLY· Jan 22, 2024
Hello There, Thank you for your detailed feedback and your support for CUDDLY's efforts. We appreciate your love for the details provided about the animal's story and your enthusiasm for the wishlist, which adds a personal touch to your donations. Your suggestion about having more follow-up stories, especially with pictures or videos of animals in their new homes, is valuable. We understand the importance of seeing the impact of contributions, and we'll take this into consideration as we work on improving the user experience. Regarding the concern about the geographic distribution of the rescue stories, I want to confirm that CUDDLY supports various rescues worldwide, and it's not limited to Azerbaijan. However, it's important to note that the distribution of cases may vary based on the needs identified by partnering rescues at a given time.
I think having an international platform is great for all of the poor souls of the world who normally would not have the exposure they have with Cuddly. That feature alone is such a positive and powerful feature! The negative is the cost of the supplies requested. I make monetary donations but rarely donate from the wishlist because most items are vastly overpriced.
By Sharon W.
Response from CUDDLY· Jan 22, 2024
Hello There, Thank you for sharing your thoughts, and we appreciate your positive feedback on the international platform, recognizing its impact in giving exposure to animals worldwide. It's an essential aspect of our mission to help animals in need globally. In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping and handling fees. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business. Please let me know if you have any further questions and I will be happy to answer.
Great communication that is factual and informative and written to make an impact.
By Marc
Response from CUDDLY· Jan 22, 2024
Hello There, Thank you for your positive feedback on our communication style. We strive to provide factual and informative content that resonates and makes a positive impact. If there's anything specific you appreciate about our communication or if you have suggestions on how we can further enhance our messaging, please feel free to share. Your feedback is important, and we're grateful to have you as a caring advocate for animals. Thank you for being a part of our community!
My email was hacked after donating via Cuddly. Never again.
By MK
Response from CUDDLY· Jan 18, 2024
Hello MK, I'm very sorry your email was hacked. At CUDDLY, data security is a top priority. We employ modern encryption and data security methods and we are in full compliance with current security laws, regulations, and standards. We monitor our systems diligently for intrusions, breaches, or hacking attempts. We haven't detected any intrusions or security issues. I'd be interested to hear more about what has occurred with your email, can you please reach out to us at [email protected] so we can investigate further? Thanks so much for your support of animals in need, and again, I apologize for the situation with your email account.
They hope all kind of animals and different situations in different ways
By Denise Lemessy L.
Response from CUDDLY· Jan 22, 2024
Hello Denise, Thank you for highlighting the diversity in the types of animals and situations that CUDDLY supports. We believe in providing assistance to animals in various circumstances and are dedicated to making a positive impact in different ways. If there's anything specific you appreciate about our approach or if you have suggestions on how we can continue to broaden our support, please feel free to share. Your feedback is valuable, and we're grateful to have you as a compassionate advocate for animals. Thank you for being a part of our mission!
