Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,942 reviews
CUDDLYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.
CUDDLY (cuddly.com) has 2,942 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
2,942 approved reviews, newest moderated first
I love the way Cuddly kept me informed me about the baby I donated to. Unfortunately they had to notify me that this precious baby didn't make it through his surgery inspite of everything the doctors did for him.
By Debby R.
Why are the items triple the regular price ???? 100 dollars for 12 cans of dog food which makes each can of dog food almost 8 dollars when they are 3 each at the Walmart. Then you say I only donated towards food not health care. Seems like a scam and I won't use this. Better off going to the actual shelter. I think your website robs them because if people would look at it imagine the items they could actually buy at the store rather then your 100% upcost on dog food. You should be ASHAMED you are robbing these dogs of care for your POCKET
By Animal C.
Response from CUDDLY· Dec 23, 2024
Hello, Thank you for your review, we take your feedback very seriously. Donations on CUDDLY’s platform are tax-deductible and we've helped 46k+ rescued animals in need. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we keep our platform totally free for animal welfare groups. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. These features and our campaign success rates are why nonprofit shelters choose to partner with us time and time again. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping and handling fees. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page. We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business. CUDDLY is striving to improve our pricing where we can and would love to know any specific items you see that you feel could be priced more effectively. We would love to see any items you feel are too expensive and any alternative pricing you find elsewhere! I will send this information to my management team for evaluation and we can look into changing these items! We thank you so much for any and all critiques, as we are always working to improve. Please let me know if you have any further questions or comments! If you let me know what donation you made, I would be happy to make sure it went toward healthcare! If it did not, I can absolutely help you get the donation to the right fund!
I do not like that they have added charges at the end. I am a big animal lover and would like to give my money to organizations that truly use the dollars for the animals. I will not be contributing to cuddly again.
By Kathy J.
Response from CUDDLY· Dec 23, 2024
Hi Kathy, Thanks so much for the review, we take your feedback very seriously. Concerning the tipping feature, we implemented this option to help keep our platform completely free for shelters and rescues to use. That being said, the tip feature is also 100% optional. If a tip was inadvertently added to your donation, our friendly customer service team can get that refunded for you. You can reach out to us at [email protected]. Thank you for joining us in the mission to save more animals!
I was so happy to support cuddly and the beautiful furbabies that the save. I’ve donated funds as well as purchased items off of wish lists. I will continue to do this whenever I am able. Such a wonderful and deserving charity that goes above and beyond for these precious souls. The transactions are easy and do worth it. I encourage others to do the same if/when they are able. They take on so many furbabies and lord knows that’s expensive. They can use all the support that they can get. Every dollar helps. If everyone that sees a Cuddly post could donate just one dollar it would go along way in helping many more angels.
By Holly P.
This website is a great way to be able to see all the animals in need from shelters all over the world!! It is wonderful to have one place where I can help provide care when I can and make an impact globally!
By Zaina H.
Very caring for animals and helping them in their need.. animals are always innocent and should not be abused.. thank you for looking out for them
By Robert
Cuddly is so thorough, professional and goes right to the most urgent cases. Their platform raises awareness so effectively to end the dog trauma epidemic. And they are so informative of every step, letting you be so involved as one who is helping save the animal like it’s your own. They are so detailed they make it easier to trust their efforts than even famous organizations before them who are vague and use repeated stories for raising funds. Not cuddly. Every day is real time and real involvement for all of us! They are not just creating a mass community of involvement saving these animals, but they are creating compassion worldwide every time we give. Best platform ever.
By Sarah S.
Being able to pick what you can send to the animals is very helpful and I believe that they are actually getting delivered where they are supposed to. This is a great service. Thank you.
By Tammy
