CSC ServiceWorksReviews of cscsw.com

Have request since March 6, 2024 the washing machine will not drain properly. It is now March 20, 2024 machine is still not working properly.

Service was bad enough before they went digital, but now there is very little -- no, there is no service provided at all. Our machines cannot be found on the portal and quarters can no longer be used because the cash boxes are stuffed full. Right, they don't even show up for the money. They bought the company we had for years and they don't have a lot of competition. Now, out of 10 washers and dryers, only 3 of the washers and half the dryers have been usable for 6 months or more. They respond to nothing. I am director of our HOA and desperately looking for alternatives. Our contract ends this year and we will not be renewing.

The apartment complex I live in has been using CSC for a couple years and I've personally had numerous issues with the service, from machines not working properly or taking my money and the machines not activating at all. Last week I added 20$ to my account wallet. I did one load of wash and dry spending 4$. Earlier today I was getting ready to do a couple loads of wash. I opened the app and it had apparently logged me out of my account, which has never happened before. After getting back in it said I only have 1.75 in my wallet. It also said that the room is offline. When I looked at the transaction history the most recent date is from may of 2022. I might have had 2 accounts so I tried logging in a different way but then there's absolutely no funds in my wallet for that profile. So apparently my 16$ is lost somewhere and I don't even know if I'll get it back. If I could give less than 1 star I would. I highly advise anyone to avoid this company if you truly value your time and money. With the type of economy we are living in right now it's very important for a lot of people to make their finances stretch as much as possible, so losing money is not a risk worth taking.

Should be zero rating you have a room full of machines and the only way you can use the machines is through the app the problem with that is the app won’t link to the location I’ve tried Bluetooth setting I’ve tried QR code I’ve deleted the app reinstalled it and created another account and I still can’t get it to link with the app I want someone to explain to me how your app is so busted you can’t even set the location up correctly so that you can steal from your consumers in the meantime thank you fuc you BYE

Just don't use this company. Just don't. I am a rental property owner / landlord and I had the misfortune to buy a building where CSC had machines installed in the laundry room. In the 5 years since I have had nothing but problems. Tenants have lost lots of coins / money to non-functioning machines, coins are rarely collected resulting in jammed coin boxes, service people come only to have machines broken a week or two later and best of all, they didn't pay me the commission owed for almost a year. So CSC was just collecting payments from tenants and not paying the landlord. What a great business for them. This operations is run both incompetently and perhaps too competently, in a manner designed to frustrate customers and keep money for themselves. Horrible all the way around. I am going to buy new laundry machines and just let tenants use them, rather than deal with this nonsense.

I deal with many vendors in my years as a trustee of many HOA, CSC Mac-Gray has to be the worst ever company I have eve faced and there is no equal. Signed new contract with CSC. Six months in and still no words about installation. Excuses. Excuses. Absolutely no communication as all. Blaming all on the manufacturers. Sorry but your competitors have the same brand new machines in stock and ready to go. Should have been wiser and sign with other companies instead. Updated: Still no word on installation six months in. We just contact our attorney to look into legal action. This is abborant. Updated2: 8 months in, and after a barrage of emails, we are promised for a date in December (I wouldn't hold my breathe). I can begin to express the regret we have signing up with them. Updated3: Machines finally came. We have to pay out of our own pocket for the plumber since the CSC plumber wasn't available. But even that is minor lost compared to the reconditioned machines we got: One washer is DOA, persistently on out of order error. And the other washers do not drain or spin properly and all the laundry came out very damp, almost dripping. This is day 2. For all the property managers and condo owners out there, never agree to any used or reconditioned machines from CSC's contract. They came broken or the drains were never cleaned (the first few washes the drain water came out with all kinds of disgusting gunk.) Update 4: One and a half month passed, none of the machines are registered with the customer service. You can't scan/call for service. You can't request a refund. The older dryer will keep spinning even time is up if you take out the laundry early. So dangerous for a gas appliance to run on its own unattended. The nightmare continues. Update 5: Another two weeks went by. Still no resolution. Email the manager: "oh, not my problem", local manager: "oh, I don't know what happened". And in fact it is his sole responsibility to register the machines. The level of bureaucracy and managerial failure is breathtaking. Update 6: Another two weeks, and another two weeks. All the machines are still not registered. No refund. No services. I don't know what else to say about this company. Don't be a fool like me, run as far away as you can from them. Update 7: 3 Months. 3 effing months. Our machines are still not registered. None of them exists in the eyes of the customer service when you scan it. All customer service do is passing the buck. Counting the days, the minutes, the seconds, we get out of the contract....

Zero should be the rating for this company. Two years after being assured my refund would be "escalated" it not only never arrived, but when I called again three weeks ago to request three more new refunds from machines that took money and gave no service, they had no record of the previous request. (that entailed 3 calls, and I have names and dates) So this time I have a claim number, date and name of the agent. Lo and behold! Today I checked their website with the number she gave me, and no record in the system either by claim number or phone number. This company steals from customers this way and they know it. One more thing: Note the canned and nearly identical "answer" from the company to other complaints below mine.

Not able to get a refund since November 2023 despite multiple attempts to contact Customer Service. I moved out of the building served by CSC ServiceWorks with 20.35 dollars on my laundry card. On November 14, 2023, I submitted a refund request through the app. I have not received any refund since then, and the refund status in the app is “pending.” On January 19, 2024, I emailed Customer Service and received a response on February 9, 2024. Liseth from Customer Service then informed that she submitted a second refund request on my behalf, and I should be refunded within the next few business day. It's March 2, 2024, and I still see the money on my laundry card. I followed up with Lizeth on February 22, 2024 and have not received any response. I am hoping posting here will prompt the Customer Service to take action and sort this out. I can't believe it is taking 4 months to get my money back. UPDATE: Reached out to the email provided below on March 14 and have yet to receive any response. This company has the WORST customer service!