CSC ServiceWorksReviews of cscsw.com

35 Pinelawn Road, Suite 120, Melville, New York

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The Fair Hearing score

1.2/ 5

Bad

289 reviews

CSC ServiceWorks1.2Bad

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About CSC ServiceWorks

With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.

CSC ServiceWorks (cscsw.com) has 289 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.

Also known as: cscsw.com
Website: cscsw.com
Category: Clothing Rental & Repair
Location: Melville, New York
Listed on The Fair Hearing: 2026

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May 25, 2024

This company is absolutely horrible!!

This company is absolutely horrible. If I could give them a zero star rating that would still be too high for them. My apartment complex used them, and had nothing but problems with the machines. So they recently switched. We residents had to use their app to pay for the machines. That is clearly their scam! When the machines were removed, I requested a refund of the remaining balance in my account in order to close the account. Anywhere else, this would be a simple process but not with this company. Refund did not process and I contacted the company by phone and chat about 15 times before finally getting a rep who had me send screenshots of the refund request and that I can’t resubmit because it hasn’t processed. But she isn’t able to refund, she has to send to someone else. And that “someone else” has 2 weeks to reply to her. By that time, I’m at almost a month and still no refund. So I highly doubt I’ll see any money back and fully expect they will continue to lie and say this isn’t the usual case. But other online reviews tell similar stories. As the old adage goes “10,000 men can’t be wrong.” This company has an F with the BBB, and I can totally see why. DO NOT USE THIS CROOKED THIEVING COMPANY!!

By Ruthanne

Response from CSC ServiceWorks· Jun 6, 2024

Hello Ruthanne, Thank you for contacting CSC ServiceWorks with your concerns. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like we missed the mark with your customer experience. On behalf of the company, and if assistance is still needed, I want to look into your refund concern further. Please email [email protected] and include a copy of your Trust Pilot review, full property address, first and last name, the date the card was mailed in, and the email address associated with your application. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]