Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
155 reviews
Crystal Quest Water FiltersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneering water filtration technology since 1994We make high-quality water the standard.Crystal Quest has designed and hand-assembled water filtration systems in Georgia since 1994, under an ISO 9001 quality management system. We build everything from a countertop pitcher to full-scale desalination, and because we are the manufacturer, we match each system to the water it will treat instead of selling one product to everyone.Find the right system Talk to a specialistSince 1994Founded in the USAISO 9001Quality management systemNSF-certifiedComponents in every systemWhy customers choose Crystal Quest✓Designed and hand-assembled in the USA. Our systems are engineered and built in Georgia, not imported and relabeled.✓Built under ISO 9001, with NSF-certified components. A quality management system covers how every system is designed, assembled, and tested before it ships.✓Guaranteed Performance. When we recommend a system for your water, we guarantee the contaminant reduction it was chosen for.✓Factory-direct pricing. You buy from the factory that designs and builds the system, so there is no distributor or reseller markup in between. We pass that saving to you.✓Fast, free shipping. Most orders ship within a day or two, and residential orders over $150 ship free within the lower 48 states.✓Commercial and industrial grade, at every size. The same engineering and quality that go into our commercial and industrial systems go into every whole house and point of use system. A small system gets the same expertise as a plant.✓Matched to your water. Our specialists size a system from your water source, your concern, your space, and your flow needs, whether it is a home, a business, or a plant.✓Real people, for as long as you own the system. We do not just sell you a system. Our U.S. based specialists are with you every step of the way, by phone, email, and chat: choosing the right system, installation, and the ongoing care after it, for as long as you have it. Every system carr
Crystal Quest Water Filters (crystalquest.com) has 155 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
155 approved reviews, newest moderated first
I just installed the shower head and I was disappointed how quickly the hose for the shower head broke so easily.
By Nicco T.
Response from Crystal Quest Water Filters· Aug 31, 2026
We’re sorry to hear about this after installation. That’s certainly not the experience we want you to have! Please contact our customer service team with your order information so we can look into this and get this resolved in some way, such as having a replacement sent out.
I was skeptical about the filters but after a week of using these it’s a winner!! Clear water is here again!!
By mike
Response from Crystal Quest Water Filters· Aug 27, 2026
We’re so glad the filters won you over! It’s wonderful to hear that you’re enjoying clear water again. Thank you for giving Crystal Quest a try and sharing your experience!
After 1 year when I went to replace the filter in my Bath Ball I had a very difficult time as calcium had fused the ball together. Thankfully after 36 hours of soaking it in vinegar I was able to open the bath ball.
By Ruth
Response from Crystal Quest Water Filters· Aug 27, 2026
We’re sorry the calcium buildup made replacing your Bath Ball filter so difficult, but we’re glad the vinegar soak allowed you to get it open. In areas with hard water, mineral scale can accumulate over time, so periodically cleaning the Bath Ball may help prevent it from becoming fused together again. Thank you for sharing this helpful feedback!
I think these are really great water filters for the shower and bath. The best you can buy for sure. Price is reasonable but I wouldn't want to pay more.
By Marie D.
Response from Crystal Quest Water Filters· Aug 27, 2026
Thank you for the wonderful feedback! We’re thrilled that you’ve been so happy with both your shower and bath filters. We also appreciate your honest comments about pricing and are glad you feel the products provide a good value.
It's easy to order what you need. And it arrives nearly on time.
By Michael C.
Response from Crystal Quest Water Filters· Aug 27, 2026
Thank you for your review! We’re glad you found it easy to order exactly what you needed, and that your filters continue to arrive on time as expected. Thank you for choosing Crystal Quest!
The only filters I use. I have subscriptions for both shower and bath!
By Ashley E.
Response from Crystal Quest Water Filters· Aug 27, 2026
We’re honored to be the only filters you use! Thank you for trusting Crystal Quest for both your shower and bath, as well as being a subscriber. We truly appreciate your continued support and look forward to continuing to fulfill all of your water filtration needs!
They are always attentive - answering questions that I have. Super quick shipping of products.
By Julia
Response from Crystal Quest Water Filters· Aug 21, 2026
Thank you so much for your review! We’re glad our team has been attentive and helpful whenever you have questions, and that your products have arrived quickly. Thank you for your continued trust in Crystal Quest and we look forward to assisting you again!
I purchased the 400 Gallon per day unit. I have, from a previous system, several prefilters in place. 2 stainless steel mesh filters for sediments and a 5 micron 4.5 x 20 inch coconut carbon filter. From there, the 400 GPD crystal quest system receives the prefiltered water. After running for 1 day, I am getting approximately 20 to 30 gallons of filtered water. Nowhere near 400. I contacted the company right away and they said they would have a technician "look into it". I haven't received any additional information since then despite reaching back out to them for a status update. At this point I could not, in any way, recommend this product.
By Braun M.
Response from Crystal Quest Water Filters· Aug 21, 2026
Hi Braun, We’re sorry for the low production you experienced and that our initial troubleshooting did not move your case toward a timely resolution. We understand how frustrating it is to have a newly installed system producing so little water. Based on the details you provided, the system initially operated at a much higher production rate before declining sharply. That pattern can have several possible causes, including a condition affecting membrane performance, and we want to identify the underlying issue rather than assume the system is simply incapable of producing at its rated capacity. We have escalated your case, and our VP of Sales has already reached out directly. As outlined in his email, we will provide a complimentary replacement membrane and work with you to monitor the system’s production afterward and find a resolution. If the output begins declining again, we will help determine whether feedwater conditions or additional pretreatment may be contributing. We apologize that this was not resolved more quickly and appreciate the opportunity to work through it with you.
