crumblcookies.comReviews of crumblcookies.com

The customer service at the Houma, Louisiana location was absolutely terrible. The woman in front of us was visibly upset about how long she waited for her order as well. The kids ordered each 3 cookies that are already made. It took the three people behind the counter over 20 min to put 6 cookies in 2 boxes. Im pretty sure this is a common occurrence at that place.

Producing a drink called "Gaza" and dyeing it read, rediculing the active genocide is beyond deplorable. Horrible company

First, I decided to give my daughter a surprise and using crumbles website placed an order to be delivered this morning. I am in Nevada, she is in Dallas. (75206). The order was supposed to be delivered around 9:00a-10:00a this morning. I <<<< received texts with the status of the Door Dash driver and after 6 more messages the driver indicated that it was delivered! After waiting 5 or more HOURS to hear back from my daughter about her EXCITING SURPRISE... guess what NO COOKIES! "Good Job crumble" Its ridiculous that crumble does not take the RECEIVING PARTIES phone number or contact info and your "driver" is calling ME and I am 200 miles away... When there IS an issue...not ONE PHONE NUMBER!!!!!!!!!!!!!!!!! I cannot even locate the store that was supposedly sending the cookies on your website. I had to CALL AROUND till I found the correct one. The employees at the "other stores" had NO INFORMATION at all. Just... uhhhh send an email. Finally, I found the correct store... and you know WHY it WASN'T DELIVERED... Door Dash says "their driver SPEAKS SPANISH and might not have understood the directions" However, they are willing to redeliver!. As you can tell I'm pissed! This is not the first time... FIX YOUR WEBSITE or ENTIRE PLATFORM... its stupid to give the person ordering the cookies with delivery issues... FLOWER COMPANIES have been figuring this out for CENTURIES. Crumble did a GREAT JOB TODAY of taking a fun surprise and TOTALLY MESSING THIS UP!

I purchased a 6 pack of large cookies at Crumbl Cookies. The price on the TV screen showed $19.59. When employee rang up on register it was $24.49. When I brought to there attention, I was told there was nothing they could do. I spoke to Cailin at the store, she stated that corporate cancelled the promotion so it was not their fault. I had "corporate" on the computer and "Carissa" said that because these are franchises there was nothing they could do. No one will take ownership of this error and obviously no one cares to make it right. Will NEVER go back.

I was very disappointed with my experience at Crumbl Cookies. The cookies we received were not baked properly they were underbaked and did not meet the quality I expected. In addition, the associates were unprofessional and did not handle our concerns appropriately. We purchased a 6-pack of cookies, but the overall quality and customer service were unacceptable. I hope the store improves its baking standards and provides better customer service in the future.

I had a gift card for Crumbl. We bought 2 cookies. A just average chocolate chip cookie and a funnel cake cookie that just tasted like a plain sugar cookie. For $9 - two cookies - ridiculous. Kroger is cheaper and better

The staff at the Hwy 141 location seem to hate their jobs. They appear irritated that they have to provide customer service. Very unfriendly!!

Choc chip w marshmallow dollops. Marshmallow mellow no taste cookie tasted like lard. Had chocolate