Crucial MarketsReviews of crucialmarkets.com

Thank you for your response. However, I find it disappointing that you are directing me back to your support team when I have already made numerous attempts to resolve these issues through that very channel. I have sent multiple emails, including follow-ups, and received nothing beyond automated acknowledgements and promises of a response that never materialised. My concerns regarding technical issues, outstanding refunds, and poor communication have already been clearly outlined to your team. I am not looking for another generic response or another request to contact support. I am asking Crucial Markets to review my existing correspondence, address the outstanding issues, and provide a meaningful resolution.

Very bad business. Maybe crypto scammers too I tried to deposit $550 today. My Chase credit card declined several times. I called Chase 4 times and I spent more than 2 hours total on the phone with chase. They had very hard time helping me to send the money. Finally the security and fraud departments managed to push the payment through, but Crucial Markets returned the money right away back to Chase. Chase told me that it was the merchant’ s fault but I didn’t believe that. I do believe them now. I contacted Crucial Markets twice and they pretended to start to help me just to not respond to me anymore. Once I chatted with someone who claimed that his name was Dan. He never got back to me. I waited for hours. They keep pushing me to pay with crypto, but I don’t do that crypto crap. I think that they are just another crypto scammers. I did contact them many times before and after the review, and they just complain about my review, and do not do anything. They are blaiming the payment processor, but any business is responsable for their associates. They claim that they are working on changing the payment processor associate, but looks like they're not doing anything, just complaining and blaiming. Typical shaddy business. Crucial markets: why do you have the "Card" deposit option on your website if you reject card deposit? Why don't you state the "Crypto Only Deposit" option and delete the card option?

Editing 26/02/26: They stole all my money back because I left this review up even with Two-Factor Authentication Email Verification and Google Authenticator. AVOID AT ALL COSTS. They tried to cover this up Below is my 3/5 review from 25/02/26: It's clear this is a new platform and they don't fully have their records organised or tracked. At the end of this review is what I originally wrote and only because of this my issue with my account and balance being deleted without notice was resolved. They had to ask me for proof of the deposit so they clearly couldn't verify themselves with a history of client deposits tied to account details. I'd advice taking screenshots of your balance and saving deposit emails in case of a sudden account closure, the cause is still unknown to me which happened on either the 8th, 9th or 10th, possibly not just to me. After waiting a 5 days initially for them to update my balance in the new account with the same details after the unprompted closure I wrote them on the 14th but got no reply. So a week later I wrote here thinking it was a scam, they have now returned almost all of the balance manually and have said they will return the rest and I know it's not a scam anymore. My newly created account even had KYC already completed and soon had the old demo accounts assigned to it so thought the balance would update soon but didn't, that's what prompted that thought. The copy trader options have grown from 1 or 2 originally at the start of February, that seemed to take a while to show up, to now having 7 with 2 successful ones that are great options, and it's all working great. These outweigh the inconvenience of using the platform. Other than that, a very simply UI that feels great to use. This is what I originally wrote on 21/02/26, giving 1/5: These are all paid reviews, this is a scam. $500 deposited then had account shut down without notice. Recreated account with same details, KYC already completed so knew it was me, but no updates to account balance after 2 weeks And their reply: Robbie, Our records show that no verified live trading account matching these details has been found. The account referenced appears to be a demo account, which does not involve real deposits or withdrawals. We do not close funded live accounts without prior communication, and any balance updates apply only to active, verified live accounts. If there has been any confusion or if you believe this is an error, please contact our support team with your registered email and transaction proof so we can investigate further. Best regards, Crucial Markets Team And my edit 2 hours after: Edit: Replying to reply, this was a deposit to available balance that got deleted when the account did, nothing to do with a live trading account, I sent you proof already before your reply Clarification writing today 25/02/26 when updating this with the paragraphs above after resolution: The problem was I replied to their admin email that asked about evidence, but they can only read emails from their service email which I had to forward everything to to get a response 👍