Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
398 reviews
Crua OutdoorsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Crua Outdoors (cruaoutdoors.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
398 approved reviews, newest moderated first
Will know more once I receive the product
By Marc P.
Response from Crua Outdoors· Aug 5, 2019
Hi Marc, Thank you for your order over the weekend! We've just shipped your order today (Monday) and we hope you enjoy your Crua Hybrid. Best, Dylan
How many times do you actually get to talk to someone? My wife and I recently found out how anxiety-provoking it can be to find the right tent now that we have a family. It used to be that we could pull off a store-bough 3+ season (literally rolling my eyes when I type that) and laugh when we found ourselves in winter jackets and ski pants just trying to stave off shivering while the wind wrecked the poles and snow came in through the "Thermal Layer" of our overpriced and realistically, 2 season tent. This time around I knew we needed to find something reliable and quality that we could count on. I spent six weeks visiting sporting goods places, REI, Avalanche, and even some local Denver/Boulder manufacturers trying to get straight answers and personal recommendations about our next home away from home. I was dazzled by tours and great sales people, but that was just it...Sales. Enter Crua Tarah and the team at Crua responded nearly immediately to my initial chat online. Now in my experience, online chat means you are talking to a bot (I actually use a bot for my companies online chat) who is programmed to be as helpful as possible within the confines of a sales playbook. Tarah was no bot. In fact, she offered to have a phone call to help me explore the options that Crua had for me and my family. Tarah was patient, knowledgeable, and even humble enough to not only not upsell me while guiding me to our perfect new tent, but to tell me it was OK to buy the tent from another vendor (because I got points with them) because she wanted us to have the best experience possible with Crua. If the Crua team out there is reading this, please know that you have an absolutely irreplaceable asset in Tarah and she does your company credit. We're looking forward to the delivery, and I'll be posting about our experience camping in Telluride during the questionable September weather.
By Nick M.
Response from Crua Outdoors· Aug 1, 2019
Nick, thank you so much for your kind words! You're 100% correct, we are very lucky to have Tarah on our team. I'm so glad that we could help you out. I hope you have many awesome, and comfortable adventures in your new Crua Tri. Don't forget to send us pictures! All the best from the whole team, Dylan Sales and Operations Manager
Great Customer service. Tent arrived with a slight issue. I could of lived with it but Tarah went above and beyond to make sure a replacement part was sent without quibble and kept me updated to day of delivery. Have used the Tri a few times now and honestly can't find fault. It's so well made I'm sure it outlive me. Great Tent, Great Customer Service, Great company. Thank you Tarah
By Gwyn J.
Response from Crua Outdoors· Jul 30, 2019
Hello Gwyn, Thank you for your support! Enjoy your Tri, may you have many adventures. Happy Camping, Tarah
Tarah handled my order like a true pro. After some ordering issues out of everyone's control(cell issues). Tarah was on the ball and helped every step of the way.
By Bob
Response from Crua Outdoors· Jul 19, 2019
Hi Bob, Thank you for your support, It was so nice talking with you. I can't wait for your to try out your new Crua tents. Welcome to the Crua Community. Happy Camping, Tarah
Muy buen producto !!!
By alberto M.
Response from Crua Outdoors· Dec 4, 2020
Hi Alberto, Thanks for your positive feedback! The Crua Team
Accepted discount code without issues.
By Rocco S.
Response from Crua Outdoors· Dec 4, 2020
Hi Rocco, Thanks for your positive feedback! The Crua Team
Great deal, fast service, troublefree order
By Paul F.
Response from Crua Outdoors· Jul 26, 2019
Hello Paul, Thank you for your order! Happy Camping, from the Crua Outdoors Team
Ordered Crua tent nearly 4 weeks ago and still no delivery information I contacted customers support who said its being held in customs. It was then released from customs a week ago but still no delivery information starting to think I might not get it at this point. (Update) since making this review Tarah and Chris have made every attempt to deliver my Crua tri as quick as possible and included a free gift. I really appreciated the phone call from Tarah based in the US. Due to there support I would use Crua again. Now looking forward to getting outdoors
By Tom C.
Response from Crua Outdoors· Jul 11, 2019
Hello Tom, It was nice speaking with you on the phone. Our apologizes for the delay, we expect to have your order shipped with in the next 24 hours. We appreciate your patience, support and understanding. If you have any questions, please let us know. Thank you, Tarah
