Waiting on a simple refund
I ordered an item for about $350. It took too long to arrive as I needed the item for an upcoming trip (ordered 10/5 and still wasn’t shipped by 10/14). An email was sent to cancel this order and refund the $350. I was told it would take 3-5 business days to receive the refund. It is now 10/27 and I still haven’t gotten a refund. It really seems they are hoping I didn’t notice and are wanting to keep the $350 without shipping any product at all. I hope this isn’t the case, because their products seem really neat, but they are in jeopardy of losing my business forever.
By Vander
Response from Crua Outdoors· Dec 4, 2020
Hi Vander, I would like to apologies for this negative experience on behalf of The Crua Team. I would like to look into why this happened and ensure this does not happen again. Can you please provide me with a number to call you or an email address so I can correspond with you directly on this. I hope to get this issue resolved asap. Kind Regards, Niamh Crua Team


