Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
398 reviews
Crua OutdoorsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Crua Outdoors (cruaoutdoors.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
398 approved reviews, newest moderated first
The pack bag could be thicker to protect the tent during transport/storage. Larger stakes. A bigger storage bag for trips that don’t require a person to roll the tent super tight for bag fitment.
By Mac C.
Response from Crua Outdoors· Feb 27, 2023
Hi Mac, Thank you for your feedback. We love hearing how we can make our products better. Thank you, Crua
Tarah was awesome and worked with me to address some concerns and issues I had with the purchasing process. She went above and beyond to come up with a perfect solution for me. Her help and attention to detail in my case led to me purchasing a Crua tent on the spot. Very impressed and a great ambassador of the company.
By Chris
Response from Crua Outdoors· Feb 2, 2023
Hello, Thank you for reaching out and for your order. Our support team is always happy to help. Happy adventures, Crua
Phenomenal Customer service! The team answered my email within hours and quickly helped to resolve the matter.
By Brendan D.
Response from Crua Outdoors· Feb 2, 2023
Thank you for reaching out. Our support team does their best to get back to everyone in a timely manner. Kind regards, Crua
I had an issue with my Crua Tri and after pressing on, the client relations team was interested in helping me resolve my issue even after the warranty period expired - they didn't leave me hanging in the dark. After I got my tent repaired by the CRUA recommend vendor, the quality of the repair was perfect for such a difficult fix - All I had to pay was shipping cost to forward the parcel to the vendor. The CRUA products are not perfect but very excellent outdoor gear for people who are serious about camping - there's nothing else out there on the market.
By P C.
Response from Crua Outdoors· Feb 2, 2023
Hello, Thank you for your support. We have a good team and try to solve any issue as best as we can. Happy Camping, Tarah
Tarah was super helpful for me today. Her efforts we’re responsible for my placing a $2000 order. She is a great interface to have between customers and your company. 5 stars.👍
By Ron
Response from Crua Outdoors· Jan 24, 2023
Hello, Thank you for your order. I am happy I could assist in helping find the right Crua gear. Happy camping, Tarah
I now have several of the CRUA products including the xTent, the CRUA Culla Solo, the CRUA Haul and the CRUA Culla MAXX. Everything is of the highest quality and works exactly as designed. It has completely changed my camping experience. Thanks.
By John M.
Response from Crua Outdoors· Jan 23, 2023
Hello, Thank you for your continued support. We are so happy to hear your out enjoying your Crua gear. Happy camping, Crua
We bought the expensive Loj... many issues but main one is all doors (including bug mesh) close with velcro not zips which is very difficult to close so comprimising bug protection. Unfortunately issues with loj have not been resolved to our satisfaction and I have given up the fight...there are so many good points about crua's products, temperature control, quality of materials.. but they are not good at giving a full description of their products on videos or on the website.. so I'd advise all purchasers to ask very detailed questions in writing and keep a record of answers before purchasing. There is no way to see the tent before you buy and if it isn't what you expected and doesn't work for you its an expensive mistake II wish them well, they have so much promise but I won't be buying from them again. They won't accept a return unless we pay fee and postage.
By CW C.
Response from Crua Outdoors· Jan 23, 2023
Hi Caroline, Thank you for your review. We are sorry to hear you are having issues with your Loj. We have reviewed the conversation that took place around the issue you are having and we believe that all advice has been giving effectively around how to resolve these issues to the best we can. As far as descriptions I would just like to point out that your description on velcro closing all doors is incorrect. There are zips on all these doors but its the foot of the door that requires velcro to close it. The reason Crua has taken this design is to ensure the tent is wheelchair accessible. Its by design but as we said we are currently looking at this design to see if there is a way to incorporate zips at the foot also to ensure wheelchair access is still possible. Finally we cant and wont pay for a return unless a tent is actually faulty. Our policy is that within 30 days you can change your mind and send it back but shipping would be at the cost of the customer as well as a restocking fee depending on usage. You purchased this tent in June 2022 and requested in December 2022 to have it returned so this falls well outside our policy unfortunately. We wish you all the best and we are sorry we have lost you as a customer.
Schnelle Lieferung, gutes Produkt
By Bumblefish
Response from Crua Outdoors· Jan 23, 2023
Thank you for your support. Happy Camping, Crua
