Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
8 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Columbia River Knife & Tool, Inc. is an American knife company established in 1994, and currently based in Tualatin, Oregon, United States.
CRKT (crkt.com) has 8 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
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I have a well-used M21-14SFG which has provided outstanding service in harsh conditions for several years. I recently lost a couple of body screws and a standoff and had to send it in for repair. The turn-around time was amazing, and I was very pleased with the repair - they went above and beyond what I was expecting. I highly recommend CRKT for their quality knives and exemplary service!
By Mike T.
I normally see people talking about it that is good
By Akorede A.
I had a small part go missing from my CRKT knife, and the team shipped me a free replacement thumbscrew — no hassle, no charge. That’s what I call great customer service. Solid attention to detail, friendly support, and fast turnaround. The knife itself is excellent, but this experience showed me the company behind the blade is just as sharp. Highly recommended.
By David M.
I have found CRKT, to be one of my favorite knife distributors. I've read a few reviews online that were disappointed in customer service. I have never had such service. I stripped out my pivot screw on my m-16 dB. I requested a replacement part. And was sent one free of charge!!! And they even told me if I would ship it to them they would fix as part of their warranty. And yes they don't super steel on all their blades. But honestly they are priced to be tools that you will actually use. Idk about you but I don't like using my $500 knives. I love these knives, this company and their customer service. They are second to none.
By Andrew R.
