Fabrication defect CRKT 2511 Bear Claw™ Fixed…
Purchase a CRKT 2511 Bear Claw™ Fixed Blade Upon reception notice that darker spots bluish purple from overheating during sharpening I was concerned but I figured it couldn't be that bad I'm over analyzing I'm at deckhand on a tugboat so I purchased this as a lifeline rescue knife So I had some 1/2" yellow nylon rope to cut so I used my knife to cut it Evrery compromised part of the blade just chipped away it's so febrile so I contacted the CRKT which they offered to send out a warranty replacement So I received my replacement (WRONG COLOR) and it has the same issue I was concerned about whit the first one it has the same weakening of the metal due to over over heating during sharpening (probably a calibration issue if automated) I haven't used it and contacted CRKT I was told that since I'm in Canada that now I have to pay to ship it back and that I'm the one ho is gonna need to pay for that when I ask about a credit for the shipping or compensation I was told that it's not their problem if I want to exchange the knife 🔪 And upon reception if they have a replacement in stock they will send me a new one if not I'm stock I'm going to have to wait for the knife to restock again if it does . . . So well that's it subpar after sales service ! Was a huge fan actually have a few CRKT knives A fan not so much anymore This is a 115 $ purchase Also previous contact was made with a service representative that told me they would get back to me And my case fell between the cracks due to an employee being absent for a prolonged personal reason which is understandable but still someone should have taken here files and do a fallow up So Ball dropped So issue of the service or lack thereof
By M L.