I NEVER GOT MY MATTRESS!!!
I NEVER GOT MY MATTRESS!!! I have made multiple attempts to reach customer service. I paid on 2/6/25.
By William C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
24 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crave Mattress delivers the best price against online mattress retailers. Buy a mattress online shipped straight from within the USA. Get free shipping!
Crave Mattress (cravemattress.com) has 24 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
24 approved reviews, newest moderated first
I NEVER GOT MY MATTRESS!!! I have made multiple attempts to reach customer service. I paid on 2/6/25.
By William C.
Never received the item
By Daniel F.
It's been over a week on a bed frame which says 2 to 5 days it has been 9 days and I have sent multiple emails with no response and no update.
By Lisa B.
The product gets a 5. Good quality, easy to assemble. Service gets a 1. Very frustrated to order and pay for the product on July 13 and not receive the product until July 31 with no updates between. It seems that the product did not get processed to ship until I sent an email on July 25 asking when it would arrive. We had houseguests on July 31 and got the foundation two hours before they arrived. It was very stressful getting it assembled and getting the bed out together and clean everything up before our guests arrived.
By William L.
Website and ordering process is super easy to use.
By Paul L.
Thank you so much for helping me pick the perfect mattress and pillow. I’ve never slept this well.
By SB
I'm so pleased with my Luxury Firm Hybrid mattress. I had the best night sleep I've had in a long time. And it's so pretty I hated to put sheets on it...but I did.
By Lesley R.
Great mattress
By Pamela G.