CraftShackReviews of craftshack.com

Based on other reviews here I think I got lucky. Haven't ordered but sent multiple emails about an order I planned to make and never received a reply.

I ordered almost $200 in beer last Nov and got nothing. I have sent 5 requests and proved that they are still not shipped yet they don't respond. I tried to stop my CC to which they replied to my CC company that it was in process and to late to ship. I have filled a complaint with the State and BBB. This company is a SCAM!!!

I used Craftshack many times in the past and for the most part it worked well which is why I kept returning. The last time however things went belly up. I spent about $195 and got three beers. The beers were shipped in multiple packages from different locations around the country. I got one package of three beers. The rest I didn't receive and the reason why is because they used the same tracking number on every package. So when I got the one package it showed as having that tracking number delivered and all the rest of them went to a warehouse or back to Craftshack. I immediately filed a complaint with Craftshack and I got an automated response saying they'd get back to me. They never did. I tried several times to get in touch with them and they wouldn't respond. I finally had to go through my credit card to get all charges reversed. I'll never use them again. Too much stress.

Terrible from the start. A very vague confirmation email, no shipping information, and what we received is not what we ordered. We contacted customer service upon receipt of our order explaining what we received vs what we ordered. We received an autogenerated email saying we would hear back within 24 hours with a few exceptions. Its been over a week, and still nothing. Don't waste your time or money with this company, go elsewhere.

Ordered 4 bottles of bourbon 3 months ago and never received them. No email updates on order status and the support ticket goes nowhere. Tried calling them and their phone lines have been down for days. Managed to get through once but had to leave a voicemail. Have never been able to get an actual person to answer. Has to be a scam because there is actually NO customer service. Can’t even say it’s the worst customer service because that would mean I actually got somewhere with these clowns. I would never recommend this company to anyone I liked.

Should have read the reviews before ordering! Placed an order, never received a shipping confirmation. After some back and forth I was asked if I wanted to cancel my order or keep waiting. Pumpkin beer season does not last forever so I canceled the order and was told my refund was coming. That was two months ago and guess what...no refund and now nobody will respond to my emails.

If I can give this company a star lower than 1 I would. This company have no communication with my after I call and email them. My order never arrived and no refund and no response from email or call back from my call.

I ordered a Christmas present on Nov9. four weeks later my order still hadn't been fulfilled. Several e-mails later I get an apology. They said they were out of part of my order. So here we are 12/20. no order, no refund. yes, I paid in full. Buyer Beware, very disappointed.