It was easy to set up account and get…
It was easy to set up account and get the right tool I needed within a couple days.
By Raymond F.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 538 reviews with 5 stars · Clear filters
It was easy to set up account and get the right tool I needed within a couple days.
By Raymond F.
Excellent Customer Service! Even for small orders.
By Karl Reid Capitol W.
Outstanding customer service....ordered on a Friday and the owner called to find out if I would receive the item in time to complete the job. Worked out perfectly...expedient shipping and first rate communication.
By Jerry B.
Good product
By Anthony M.
The item arrived on time and was exactly what I expected. It doesn't get any better than that!
By Harold K.
We were desperate for the Amarlite Deadbolt Mechanism which we originally ordered from Hudson Lock years ago but were unable to get responses from them online. After much searching, we were able to locate your company on line, we got a phone/internet response from your Sales Representative Pat, and we were able to finally complete the order. Our locks arrived this week from the delivery company. Thank you for your attention to detail. We need more of your quality out there! And, thanks to your representative who very adequately handled our request. Don Scarbrough, Owner Scarbrough Enterprises LLLP Fayetteville, GA 30214
By Donald E. S.
Great Service
By Leslie P.
I thought my order was cancelled, but as it was explained my order is on back order, I missed understood, Craftmaster handle my concerns very professional,I look forward to do more business with Craftmaster
By Jaime G.
Response from Craftmaster Hardware, LLC· Feb 22, 2021
This order is active and pending with Sargent. We informed you and you ok'd. We let you know it would be 2-3 weeks.Credit card will be charged at shipment.