My interaction with Craftmaster has…been positive
My interaction with Craftmaster has always been positive & efficient. I do appreciate not having to follow up with a vendor on my ordering. Straight forward & complete. :) Thank You
By Donald R.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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682 reviews
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Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 35 reviews with 4 stars · Clear filters
My interaction with Craftmaster has always been positive & efficient. I do appreciate not having to follow up with a vendor on my ordering. Straight forward & complete. :) Thank You
By Donald R.
The purchase was easy to complete. Shippping time was as expected. Product was correct.
By Paul
Excelent service but don't speak spanish.
By Abnel
Response from Craftmaster Hardware, LLC· Oct 4, 2021
Hi Abnel, Please ask for Jose next time. He can speak Spanish. Thanks Dan D
Product arrived on time. Per discussion with my locksmith, it appears to have been a repackaged, not new, product. Functionality appears to be acceptable. Was expecting a new product so disappointed. Service was good and receipt time as expected.
By Jack M.
I would buy these again.. The product (locking key rings) are nice. Some difficulties placing the order but finally went through. Took longer than expected to arrive but I admit to being somewhat spoiled by Amazon Prime. Will gladly wait a couple of extra days to nit use Amazon.
By Gregory W.
I finally received my order and I am completely satisfied with the Key-Rings I purchased. Only issue I had was I had to ask for a order status and tracking number and it was only after I requested the information, the information was promptly provided.
By Jeff K.
Response from Craftmaster Hardware, LLC· Feb 22, 2021
Hi Jeff, Sorry for the delay. Once we hand off to UPS it is up to their schedule on when it is delivered. There have been many areas of the country impacted by the weather causing delays for all carriers. Tracking numbers are issued when it ships. You may want to reach out to UPS to push them to deliver to you. Should be delivered today per UPS.
Great products, fast service!
By George
Products were great.. however was missing a piece to one door knob in the content.
By Dp