Cracker BarrelReviews of crackerbarrel.com

Quick service. Had the maple chicken and it was delicious!

This is the 4th time I have placed a to go order at the Cookeville cracker Barrell. So far not one single order has been close to correct. Two times they blamed it on door dash for not checking order. Once was my fault bc I came when the told me too and it was Cold and one bag of the order was given to someone else and that was my fault also. Today I order a uncle hersel' s breakfast but she informed me I was wrong even though menu said what I wanted was uncle hersels she insisted it was old timers drove 25 min into pick it up so it could not be door dashes fault again but it was mine for not checking order. Again food missing and what we did get it was wrong. I could kick myself for not checking. They will never replace a meal only an item. So I can go get my gravy and hashbrowns later and eat my biscuit and eggs now or go get missing items and Cold eggs with them. Not to mention the grits on an another order missing mashed potatoes on another order missing and the bread missing also. I guess after 4 consecutive times of basically same issues I have to realize they cannot or will not be able to get it right nor will they take care of THEIR messup only blame customer or door dash must be their policy. Wish I could post pictures on here.

Been a customer for over at this food chain for over 10 years. Never had a problem with the food that I'm aware of. The last few months the food has been very good like always but the side dishes have been coming out and being served to me with a piece of hair. This is no mistake because its the second time the side dishes are with hair, on January 4th 2021, Not a great start for the New Year!

I’ve tried to order online twice since COVID started and both times was unable to. The first time I actually downloaded the app and it was broke just like the website was, so I called it in and no problem. Tonight, I tried again to order online and it wouldn’t go through, so I called and the guy said I had to order online for curbside orders. I told him I was just online trying to place the order and it didn’t work. He was no help so I hung up on him. What is wrong with Cracker Barrel? Why are they throwing their customer service out the window? It is really sad that this is upsetting me and a lot of other folks over ordering to go because they have really great food. Great food or not, if you don’t keep it simple sam, you don’t get my business!!

Went to the Mt Juliet store in Tn. The service was slow and the food was cold.

We were at the cracker barrel restaurant off interstate 24 exit 152A. A phone arrival I went to use the restroom and found the toilets were not flushed, around the back of the toilets were hair and dirt, The sinks have not been wiped down. The waitress that we talked to seemed more concerned than the manager. The manager said they checked the restrooms every 20 minutes which if they did they would not look like they previously did when I entered. The manager did not seem concerned about the situation when we told him if they don't clean the bathrooms with the Corona going on then how we know if they're cleaning anything else. He's just sort of rushed away but given an attitude the whole time that we were discussing this with him. I would not recommend eating here unless you make sure that things are clean and then wipe down. Thank you Teresa Smith

Love their biscuits. Almost as if they were home made.

Useless app, impossible to order online and rude staff at the phone, the staff in Daytona doesn’t even know the name of the orders, and over and over problem never go back again!!