Cracker BarrelReviews of crackerbarrel.com

WORST CUTOMER SERVICE EVER!! My Story: First, I ordered 2 rocking chairs from Cracker Barrel website over the weekend. I order many things online because I am in my late 60’s and the closest Cracker Barrel is approximately 50 minutes away. About an hour later, I realized that another person in my family already ordered the same 2 rockers. As with all the websites where I have purchased items, I called CB Customer Service number to immediately cancel the order, but got a recording that they were ONLY OPEN on M-F between the hours of 8AM - 5PM CST!!!! How can a customer be able to ORDER items at the website, but not be able to speak with a Customer Service Rep!!! I then sent email to guestrelations @ crackerbarrel.com indicating that another member of the family ordered them previously. DID NOT get ANY RESPONSE from Guest Relations. I have been CALLING and CALLING corporate at 800-333-9566 – THAT SAME DAY and several times each day and have waited OVER 16 MINUTES with the same inane recording. Is there an actual Cracker Barrel Customer Service Department?? I received another email from CB indicating that my purchase of 16OCT will take “approximately 15 business days after the order is placed”. If it takes 15 business days to mail, why can’t the order be cancelled? Today, I have placed at least 4 separate calls of over 15 minutes wait time for each and still have only the recordings to listen to. I received yet another email from CB stating that “We have received your recent email, regarding you online rocker order/purchase. You can return the rockers to any Cracker Barrel store location with you packing slip for a refund.” The whole purpose for a Customer Service is to SERVICE customers!!! The whole purpose for ORDERING online is for convenience for customers who have issues with health, travel, age, etc. BOTTOM LINE: NO customer service whatsoever!!!! SUPER DISAPPOINTED IN CRACKER BARREL. NEVER HAVE I EXPERIENCED ATROCIOUS CUSTOMER SERVICE IN ALL MY YEARS.

Visited the Cracker Barrel in Dunn NC. Ordered the grilled chicken salad. Was told they do not have Thousand Island Dressing anymore!!! What in the world??? Thousand Island is a eastern NC staple!!! Our waitress said when we expressed our dismay “ I know, it’s the most ordered dressing “. Why??? Why would you eliminate this from your menu. I have a great homemade recipe that you can have if you’re interested. Uses common readily available kitchen ingredients. That way you can teach your cooks how to whip some up when needed. Really Cracker Barrel put it back on the menu! Thank you

Cracker Barrel at our Kentucky locations used to be great. Now, the menu has alcohol and main menu items have been removed & loot management e.g. omelettes, diet root beer, bacon is curled up, hard biscuits, service took way too long to get waited on, and dealing with this will put Cracker Barrel out of business fast. There’s only have the customers now. Not covid related either; just terrible management across the board.

Always mess up my order no matter what. I’m over it 😠

yo shiet tasted nasty and my biscuits were dry and i swear your gravy was f u ckin cu.m and your workers treated me like a f u ckin monkey cause im brown:( ps. the eggs were stringing

Last night craving some home cooking after a long day, on our drive home we went out of our way to Cracker Barrel at 11019 Shadow Creek Pkwy, Pearland, TX 77584 to pick up dinner to go. Phoned in at 7:50 two orders for Sunday Pot Roast, card was charged at 7:58pm, told order would be ready in 15 minutes. Arrived at Cracker Barrel, went inside at 8:15 told they did not have pot roast, no phone call, just waited for us to get there. Second order was charged at 8:23pm, chicken fried chicken with fried okra, mashed potatoes, extra cornbread instead biscuits and hamburger steak, loaded baked potato, steamed broccoli, extra cornbread instead biscuits. Told the order would be ready in 15 minutes. Went back in at 8:40pm, order is not ready. At this point asked for manager, said the order is almost ready, by the way what were the sides? Are you kidding, 20 minutes after the order was placed and not even started, considering we had already been there for 40 minutes at this point? Worse customer service I have experienced in years. Not once did anyone apologize or bother to offer compensation for wasting our time. In the car before leaving, checked to make sure there were two entrees, four sides and 2 bag of corn bread. Get home, chicken fried chicken and fried okra, was good, mashed potatoes tasted old and gravy was nasty. The hamburger steak was a dried out pre-made frozen hamburger patty, that tasted like it had been sitting around all day with nasty gravy that was nowhere near fresh, couple of bites (because at this point, I was starving!) and pushed it aside. A bunch of little pieces of steamed broccoli that looked like they came from the bottom of a pot, barely enough to fill up the area for it on the plate. The “Premium Side” Loaded Bake Potato, NOT! Was about the size of a small clementine/cutie, a little bigger than a golf ball, that’s it, no butter, cheese, chives or bacon, nothing, just an overcooked potato. Almost forgot, extra cornbread instead biscuits, nope even screwed that up, one corn bread and a dried-up biscuit in each bag instead of two corn breads as ordered. Sucks to see how bad this company has gotten, billboard on the way home (that enticed us to order in the first place) read “Our secret ingredient? Care”. What an absolute JOKE! Wasted an hour of our time for a sub-pare meal. Don’t waste your time or hard-earned money.

I have loved eating at Cracker Barrel since I was a young child in Tennessee. We moved to Houston area Rosenberg, TX to be exact. The storefront was beautiful and clean, and the staff was friendly. My husband and I always get the Sampler Platter. The meatloaf was good and fresh. However, the vegetables and chicken dumplings had no flavor, the pinto beans were dry and not seasoned, the mash potatoes was just a large chuck of potato without butter or milk- there was a tiny amount of brown gravy and the green beans had no taste either. My husband made a comment that "this taste like a TV dinner. Im giving it 3 stars because I want the chain to succeed... I have ate at Cracker Barrel all over the state of Texas and this menu- maybe the cooks, need some help.

So me and my family went to Cracker Barrel in Sturbridge MA. We never ever had problem. We had a party of nine so we knew it was gonna take a while. We went to this carcker barrel and my brother went to get us a table we waited outside for about 1 1/2 hrs. One of our members went into the store to ask how long it would, (note it has been about 1 hour), they said they had table assigned to us. I finally went in and then they said they needed to clean the table off. After waiting about 20 minutes we decided to go down the street to Apple Bees. I am extremely disappointed in Cracker Barrel we never had this bad of service. Also we looked in the windows of the dinning room and there were about 10 empty tables they could have put to get her and most of them were decent sized. I would never recamend going here. Save your time and your gas.