Cracker BarrelReviews of crackerbarrel.com

The Cracker Barrel Customer service representative, Emilia gave excellent service. Everything else was horrible. I placed my first order at 8:45am am, waited till 10:45am just to get a message that my order was cancelled?! We were so hungry! I had to place another order and didn't eat until 12 noon! On top of that, the food was cold, they only came with 1 syrup for 2 orders, the eggs weren't prepared the way I requested, & the driver never called even though I requested they call before they come. Horrible Uber eats service, horrible for the cooks not following orders, horrible for only sending 1 syrup for 2 orders, horrible for whoever cancelled my order because I didn't cancel. The only bright spot was Emilia. Never order through Uber eats always go to the restaurant to get the best experience. I fantasized of eating Cracker Barrel again because the one and only time I ever ate at Cracker Barrel was when I was in Florida and fell in love with the food! Coming to Georgia was the perfect opportunity to feast again and I stopped everything to make sure nothing stopped me from going there again. I came allllllll the way from NYC to taste the best of Cracker Barrel located on South lake Plaza Drive, Morrow G.A. and frankly, it's going to take a miracle for me not to change loyalties and make "Milk and Honey" restaurant my new choice of eatery when I'm in Atlanta Georgia.. Hmph 😤

My husband and I ate at cracker barrel on Monday October 21, 2024. We ate breakfast. We ate eggs, pancakes, fried apples and sausage. My husband got the worst heartburn of his life. About 6:30 pm I got chills and started to feel terrible. I woke up Tuesday morning. I was extremely nauseated and had diarrhea. I think I had food poisoning. I have not felt that bad or that sick ever. We think it was the sausage. I have cracker barrel gift cards and I'm throwing them away. I NEVER want to feel that bad again.

Server John A at CB0267, in Titusville FL, was absolutely fantastic. He made the visit extremely enjoyable. He knows every option on the menu, is so personable and provided excellent service!

We travel a lot and Cracker Barrel use to be our Go To place. The service never recovered since COVID. The wait staff doesn't seem to be trained or care about the customers. We have experienced the same problem in 5 southern states. I hear that CB is changing their menu. In our opinion, the menu is not the problem. The big CB in the sky needs to pay attention to the many complaints and fix their problem. Hire good people and pay them a decent wage. A lot of our friends feel the same way. It in unfortunate.

I stopped and picked up a salad with grill chicken and soup, when I got home to open it up the salad was so brown and old and chicken tough and burned, I threw it in the garbage. The soup was watery with very few veggies, it also went to trash, very disappointed in Bera Cracker Barrel, will not order anything there again

Ordered a Coke Zero, it was flat. They brought me another, also flat. Still had to pay for it. Also ordered chicken and dumplings. Good dumplings, but very little chicken. I needed a refill on my ice water, but the server I asked didn't bring me one.

The worst! We use to love Cracker Barrel but we stopped going in 2023. The food was not good and they have forgotten who their customers are. But we thought let's give them another try. We were driving by there anyway. But the food was still not good. I had the Shepherd's Pie and it tasted - off. When you hear brown gravy you expect it to taste like brown gravy. Food took 30 mins. I feel for the cooks. it's a hard job. CB - Spend more money to make money! Hire some cooks! But the worst thing was I needed to use the rest room because of meds I take and there was not any toilet paper in the men's room. I told 3 different employees about it and 15 minutes later - the woman at the register said the mangers take care of that! Fat lot of help that is! I left and went across the street to McDonald's (Colubis exit I65) which had cleaner and nicer restrooms than Cracker Barrel. McD's was also playing Christian music! And there was paper! A young guy was even in there cleaning them and made sure the soap dispenser worked for me because they had some trouble form one of them. How nice! The Quarter pounder is not the tastiest burger around but it would have been better than that Shepherd's Pie! We will not be back... With the company losing money and the stock price cut in half you would think they would not be looking to change as much as they need to return to their roots! CB is a Tennessee company with a CEO trying to make them a New York Company! But that's not who the bulk of the customers are! CB-You better wise up! FAST! CB is on the same path as Subway and Red Lobster - They are also probably not long for this world.

Had an excellent meal I had the Bacon casserole it was amazing Billie was our server she's always great!!