Easy to order with no delays in…
Easy to order with no delays in shipping.
By William
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,078 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
CPAPdirect.com (cpapdirect.com) has 1,078 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,078 approved reviews, newest moderated first
Easy to order with no delays in shipping.
By William
This was my first and will be my last order. I was told my order hadn't gone through so I reordered only to have both orders accepted. There was no option to cancel one order, nor was any option nor instructions for return when items arrived. I'm stuck with the same item twice with no way to return. I am then being forced to open an account I don't want to post this review.
By Johnny L. S.
Response from CPAPdirect.com· Apr 1, 2021
Hi Johnny - I'm really sorry about this. I do see that you placed two orders about 3 minutes apart. Perhaps the Order Confirmation page was not presented to you due to a glitch in Paypal or our system (which I will look into). In the meantime, I will refund you in full for one of the orders. You should see that refund shortly. As for an account, it is not required that you open an account. Some like to do that so when they log in, they can check out faster. But again, it's not required.
The instructions are very confusing, my cpap has a built in humidifier so it took me some time to realize NOT to follow the instructions for humidifier! Cut the hose off! I’m still not sure if it’s ok to run the soclean with water in my cpap reservoir? ResMed AirSense 10 Your book also says I need an adapter for my unit yet I didn’t need one??? Seems the directions could be scaled way back and made simple? Otherwise I’d give it a 5 star!
By Don E.
Response from CPAPdirect.com· Mar 30, 2021
Hi Don - Thank you for the review. I have to agree with you, those instructions that come with that product leave a lot to be desired. We've requested the vendor to update/upgrade those repeatedly.
Prompt response, timely delivery, reasonable pricing.
By John P.
Great product
By anthony L.
Best price for someone on the budget and works great. I sleep as comfortable for someone who has to wear a mask.
By Frances R.
Can’t get a good seal
By frank R.
Response from CPAPdirect.com· Mar 29, 2021
Hi Frank - we are sorry you are unable to get a good seal on the product. If you reach out to our [email protected] team, we can see what we might be able to do for you.
Arrived faster than promised. Well packaged, no worries.
By Margarette