ecellent service
ecellent service
By ralph R.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,078 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
CPAPdirect.com (cpapdirect.com) has 1,078 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,078 approved reviews, newest moderated first
ecellent service
By ralph R.
Quick, my new CPAP arrived the next day all set and ready to go. Thank you!
By Lawrence S.
I was real pleased with the company. They shipped real quick.
By Hampie B.
The product was not as advertised on TV. It would have been Inconvenient to use as we have two machines in different parts of the house. It would not have worked on the machine with a humidifier as the tank had to be removed from the machine to be filled. A Product Return Form was requested and received from CPAPDirect. The product was returned to CPAPDirect unused and in the original container on 12 December, 2017 with UPS tracking number 1Z1155700306805728. Records indicate that it was delivered to the address given on the product return form on Dec. 19, 2017. if there are any questions please contact me at the following address. Donald R. Morris 107 Scarlet Oak Place Aiken, SC 29803
By Donald R. M.
Response from CPAPdirect.com· Dec 29, 2017
Don - Just want to make sure you know that we are not SoClean, so we do no have any input into the TV commercials. However, we will make sure to provide them with your input. We are at least happy that you we're able to get our Return form and return the product for a refund. I was able to verify the product was in fact received on our end a refund was issued. We wish the product would have work out for you.
Very professional staff and service
By Barbara
Although I think this product is over-priced, we are very satisfied with the product itself. Cpapdirect was easy to deal with not only with ordering but when we had to contact them again to order an adapter (which was free). My husband is the user of this machine, and he did try to keep it cleaned, but not often enough. It is a chore to clean all the parts, then let them dry before using again. This machine is very easy to set up and use and my husband's equipment is clean and ready to go each day.
By Susie P.
it was just what i needed for my cpap.
By brenda B.
Great service and product!
By Keith