Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Shelly's been most informative and helpful during my process of finding the perfect cpap machine.
By Schemar G.
Response from cpap.com· Oct 27, 2021
That's great! Thanks for sharing your experience with us. We hope to hear from you again soon.
Chad helped with a refund and was quick about it. Thanks, Chad! Rich
By Rich
Response from cpap.com· Oct 26, 2021
Awesome! Please let us know if there is anything else we can assist you with.
Brandy was very helpful and made sure I got the correct information and was able to place my order in a timely fashion.
By Jay A.
Response from cpap.com· Oct 26, 2021
Hi Jay, Thank you for sharing your experience with us! We hope to hear from you again soon.
I had a wonderful representative when I called to place an order today. He was knowledgeable and very polite. I always have a good experience with CPAP.com. I cannot say that about most places anymore.
By School I.
Response from cpap.com· Oct 25, 2021
Thank you for your kind words. Please let us know if there is anything else we can assist you with.
Was very impressed by the way Brandy helped me through placing the order.
By boruch H.
Response from cpap.com· Oct 25, 2021
Awesome! We hope to hear from you again soon.
What a pleasant and professional exchange of information. The CPAP.com assistant, Brandy T., was polite, listened attentively, replied to my circumstances, and completed the transaction. She sent a label for return of my damaged package, and sent a new CPAP cleaning device and hose cleaner. Brandy apologized for my inconvenience and expertly took care of my problem. She made it easy for me. Thanks, Brandy and thanks CPAP.com. Sincerely, Michael Brim, Panama City, Florida
By Michael
Response from cpap.com· Oct 25, 2021
Hi Michael, Thank you so much for letting us know that Brandy, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
I called the customer service number because the online order would not execute properly. The customer service agent was very helpful and completed my order and applied a discount so I was extremely satisfied.
By Larry V.
Response from cpap.com· Oct 25, 2021
Hi Larry, We're glad to hear that you received the assistance you needed. Please let us know if there is anything else we can assist you with.
I have a new auto set CPAP machine. I was sleeping well, my incidents during my sleep were or are 1.3. I was adjusting and trying new settings, and recently, I noticed my breathing was loud throughout the night. I thought ot was the machine. I called this morning and Brandy listened and quickly knew the problem. She walked my through some settings i have never seen. She was patient snd confident on the resolve. I look forward to a quiet night tonight. Thank you Brandy!
By Imelda B.
Response from cpap.com· Oct 25, 2021
Thank you for letting us know that Brandy, provided you with the needed service. Please let us know if there is anything else we can assist you with.
