Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Brandy T is an excellent representative. She was patient, friendly and professional. She made the call a pleasurable experience!
By Laura N.
Response from cpap.com· Dec 2, 2021
Hi Laura, We're glad to hear that Brandy, provided you with excellent service. We hope to hear from you again soon.
Daryl C. With CPAP. Com was very helpful in helping me get my serial number for my machine. So I could register my machine for the Philips recall. He was very eager and extremely well mannered and nice while doing so.
By Craig P.
Response from cpap.com· Dec 2, 2021
Hi Craig, That's wonderful! Please let us know if there is anything else we can assist you with.
She was helpful
By Josh
Response from cpap.com· Dec 2, 2021
Excellent! We hope to hear from you again soon.
I'm happy with the customer support that CPAP.com provides. I have bought some replacement parts from the site previously and their staff helped me with finding the correct items to buy. Today I asked for their help again to buy a replacement part for my mom's CPAP machine, and Crystal from CPAP.com helped me find the product that I was looking for. Thank you.
By Mahmood J.
Response from cpap.com· Dec 2, 2021
Hi Mahmood, Thank you so much for sharing your experience with us. We hope to hear from you again soon.
Called for a major new part for my old CPAP. Muzzi M was very helpful and took care of my order quickly and efficiently. Much better experience than with my local DME!
By Stephen A.
Response from cpap.com· Dec 2, 2021
Hi Stephen, We're glad to hear that Muzzi, managed to provide you with the needed assistance. Please let us know if there is anything else we can assist you with.
Crystal was very helpful and provided quick answers to my questions and the location of the items on the web site. Great support!!
By Jeffrey
Response from cpap.com· Dec 1, 2021
That's great! Thanks for sharing your experience with us. We hope to hear from you again soon.
Crystal was so helpful during our chat. I was lost and confused and she really helped.
By Samar E.
Response from cpap.com· Dec 1, 2021
Hi Samar, We are glad to hear that Crystal, provided you with the service you needed. Please let us know if there is anything else we can assist you with.
Daryl C. Was so helpful and patience he help with the different types of equipment that I needed great young man.Thank you so much!
By Sandra C.
Response from cpap.com· Dec 1, 2021
Hi Sandra, Thank you for letting us know that you received the level of service you deserve. Please let us knows if there is anything else we can assist you with.
