Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
great customer service every call i have made great people, perfect product thanks
By Vijay M B.
Response from cpap.com· Apr 1, 2022
Hi Vijay, Thank you for sharing your experience with us! We hope to hear from you again soon.
Very quick and easy handling my situation.
By Levi
Response from cpap.com· Mar 31, 2022
Hi Levi, Awesome! We hope to hear from you again soon.
Crystal was Awesome I received an email that my order was canceled. I called and spoke to Crystal who let me know the machine I ordered was no longer being carried. She offered to change my order to the newer machine at the same price. I had a bunch of other questions that she was able to answer since this was my first machine.
By Aaron G. W.
Response from cpap.com· Mar 24, 2022
Hi Aaron, We are very sorry that we no longer have the machine that you initially ordered. Thank you for letting us know that Crystal was able to take care of your concerns. Please let us know if there is anything else we can assist you with.
Very helpful and patient to my questions, keep it up!
By Terence Michael E. O.
Response from cpap.com· Mar 23, 2022
Hi Terence, Thank you for sharing your experience with us! We hope to hear from you again soon.
I chatted with Agnes concerning pressure setting on Resmed Air mini and I just know from her how and where to set it. At first I thought it can't be set as it's auto machine and its high pressure make my throat dry every morning so I didn't want to use this machine anymore. But after she made me know how I can set so I change my mind to continue using it. Thanks so much for her kind help.
By chantana L.
Response from cpap.com· Mar 22, 2022
Hi Chantana, Thanks so much for letting us know that Agnes, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Agnes was able to cancel the order that they couldn’t get prescription info for quickly and without issue. 5 stars!
By Ro
Response from cpap.com· Mar 22, 2022
Hi Ro, We're sorry to hear that you weren't able to obtain your prescription. Please let us know if there is anything else we can assist you with.
This was a great help! Agnes was wonderful and helped me select the correct mask for the travel CPAP machine and told me all about the return policy. Great help!!
By mm
Response from cpap.com· Mar 22, 2022
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Needed assistance with getting documentation to submit a request for reimbursement to my insurance company. Had a live chat with Agnes who was simply fantastic to work with. Great company to work with and I recommend them highly. Thanks Agnes!
By Elaine
Response from cpap.com· Mar 21, 2022
Hi Elaine, Thanks for the recommendation! We'll be sure to share your kind words with Agnes and we hope to hear from you again soon.
