Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About cpap.com
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
I ordered the AirSense 11 to replace my old CPAP. The machine seems okay so far, but I did have two problems with my whole experience:
1. The hose: a standard hose (i.e. non-heated) is provided but I experienced trouble with 'rain out'. So I ordered the heated hose which has greatly improved things. I think it should come standard with the heated hose, not sure why they offer it without.
2. Medical insurance claim - CPAP.com provides an insurance form on their website which is helpful but then would not help me fill it out or sign it as the 'supplier' as required per the form. My Dr's office was no help either.
By Craig S.
Magically no prescription needed
I was unable to locate my prescription for the CPAP mask and requested a refund. I was not willing to pay the $30 they wanted to have their physician order it. They never sent the refund, and instead, magically sent the order WITHOUT THE PRESCRIPTION. I had already ordered from another site, and now I'm out of the extra money.
By Alecia G.
Response from cpap.com· Apr 16, 2026
Alecia, this isn't the experience we want anyone to have, and we'd like to make it right. We tried reaching out through TrustPilot, but may have missed each other.
Would you give our CPAP Guides a call at 1-800-356-5221? They can pull up your order, sort out the refund, and make sure you're taken care of. We'll be looking for your call.
I called just to ask questions and it’s…
I called just to ask questions and it’s false advertisement. The 60 day guarantee is not 100% full refund on an open package or sealed because you have to pay shipping. I would never buy from her nor would I recommend this place.
By Crystal P.
Response from cpap.com· Mar 9, 2026
Hi Crystal,
Thank you for sharing your feedback, and we're sorry the return process wasn't what you expected.
To clarify: our 60-night guarantee covers a full refund of the product cost, with return shipping as the customer's responsibility. That's documented in our policy, and we do our best to make it accessible before purchase.
We take honest, transparent communication seriously — it's central to how we operate — and we're confident our policy reflects that.
Mask Returns Info: https://www.cpap.com/pages/customer-support-center?hcUrl=%2Fen-US%2F60-night-mask-fit-guarantee-761137
Machine Returns Info: https://www.cpap.com/pages/customer-support-center?hcUrl=%2Fen-US%2Fhow-do-i-return-my-order-466740
Full Refund Policy: https://www.cpap.com/policies/refund-policy
Bait and switch
Bait and switch. They advertised a GREAT price on Facebook, but when I followed the link, it showed up with a much higher price. I contacted Customer Service via chat, and even included the advertisement I followed. Although they said the ad was a valid one, they refused to sell it for that price. I'm guessing they hope people don't notice the extra $50 or so?
Ended up buying elsewhere for a price within a buck or two of the price CPAP.COM advertise, but refused to honor.
By Mark I.
Response from cpap.com· Feb 24, 2026
Hi Mark,
Thank you for sharing your experience. Please allow me to apologize for the frustration we caused you. It is never our intention to deceive our customers. For 25 years, we’ve built our reputation as an authorized retailer of many leading brands of CPAP equipment and have earned the trust of over 2.3 million customers. Like anyone, though, we make mistakes from time to time. Clearly, you were not able to purchase the product at the advertised price, which is never the experience we want our customers to have.
At the time you reached out to us, the advertised price was a valid, active promotion that was available through the promotional link provided on Facebook. Facebook is a major source of customers for us, and we had many customers successfully complete purchases using this promotion at the advertised price.
If you navigated to the product page directly without using the ad link, it wouldn’t apply the promotional pricing. Or, if you viewed or applied another promo code at another time, it might also override or cancel the promotional pricing. We had no other reports of the promotion not working or any "bugs" on the site. We aren’t exactly sure why the link did not work for you, but we are sorry you weren’t able to take advantage of the promotional pricing.
Additionally, we acknowledge that our customer service agent could have offered to place the order at the promotional pricing, but did not. We have reviewed this with the agent and have also reinforced our overall policies to make sure our agents are better equipped to help customers who might be having issues with any active promotion.
We remain committed to transparent pricing, fair business practices, and continuous improvement in our customer service operations.
As a good faith gesture, we have applied a $50 store credit to the cpap.com account associated with your email. You don’t need to do anything to claim it and the funds will never expire—they’ll be in your account the next time you log in.
While we are glad to hear that you were able to find the product you wanted elsewhere, we hope you might consider us in the future.
I highly recommend
Working with Tiania who was very helpful...Thank you!!!
By Susan F.
I have the N 20 ResMed mask with nose…
I have the N 20 ResMed mask with nose piece. This was recommended more for those with allergies. Unfortunately, after I received it, the nose piece will not come off for cleaning. I’ve tried for 30 minutes and cannot get it off and I think it’s just a piece of cheap China crap.
By Sue T.
Response from cpap.com· Jan 23, 2026
Hi Sue,
I'm sorry to hear your N20 is giving you trouble. It can certainly be tricky to pull the cushion off of the frame, but this may help:
-Start with the cushion facing towards you and grab the left side of it. You want your index and middle fingers as far into the cushion as they will go, and your thumb on the outside of the cushion to support.
-With your left hand, grab the mask frame/headgear where it meets the cushion and peel each part away from the other. Instead of pulling the cushion straight off the frame, you want to roll it out from either side.
It shouldn't make much difference, but you may find it easier if you detach the short tube at the front of the mask first. Just pinch the flexible tabs on both sides of the hose where it connects to the front of the mask and pull it away from the mask.
The manufacturer, Resmed, has a slightly different approach that may help you here: https://youtube.com/shorts/fmfDyPBvP3g?si=h9oo0QBqbnuSF5RC
However, I personally find this method to be a bit more difficult and less consistent.
If this doesn't help, please give us a call. It's extremely rare, but entirely possible that you received a defective frame or cushion. Our CPAP Guides can help you troubleshoot it. Please reach out to them at 1-800-356-5221, and they'll do their best to figure out what's happening here!
If you like thieves and liars
CPAP.COM is a bunch of thieves and liars. They promise quick delivery but take nearly a week “to process” your order. Leaving you with a mess. Not a "Next Day" option at all. Lie #1.
When they make a mistake, they don’t charge you your original price, that charge for an item 33% more than the original for the same item. That's what thieves do--over charge you when they make a mistake.
FIND SOMEWHERE ELSE TO DO BUSINESS!!!
By Ben
Response from cpap.com· Feb 27, 2026
Hi Ben,
I'm very sorry for the frustration we caused. You're absolutely right that we didn't deliver on the shipping timeline you expected and paid for—our system failed to release your order on time, and that was entirely our mistake.
I do want to gently clarify what happened with the pricing, because I understand how the emails you received could have caused concern.
When your package was delayed, you filed a claim through our package protection service, which initiated a replacement order. Because the sale on your machine had ended by that point (originally ~$670), the confirmation email showed the current price of $960—but you were never actually charged this amount. The replacement was fulfilled through your protection claim at no additional cost to you.
Shortly after, your original machine arrived (delayed, not lost), followed by the replacement. You kindly returned one unit to us, and our records show that you were ultimately refunded for your original purchase, never charged for the replacement, and received the machine you ordered.
We made mistakes along the way that caused confusion and understandable frustration, and for that I'm genuinely sorry. We're not looking to reverse the refund that was issued—we want you to have a good outcome even though the experience getting there was rocky.
If anything still feels unresolved, we welcome the chance to talk directly—please don’t hesitate to give us a call if we got any of these details wrong. It is never our intention to deceive our customers, and I sincerely apologize for any distress we caused you. I hope we'll have an opportunity to regain your trust in the future as a cpap.com customer.
Replacement policy is terrible
I bought a cpap from cpap.com a little under a year ago. The heating function stopped working, reading "system heating fault", so I'm not able to use the humidifier function. Because of that, I get nose bleeds and spend most days feeling like I have bad allergies because my airways are dried out. I've talked to, no less than 5 people at cpap.com and the best resolution I can get is that I have to send in my machine to Resmed to get fixed and it'll take 6-12 weeks. I asked what I'm supposed to do in the meantime for possibly 3 months. It's a medical device, I stop breathing 47 time an hour and my blood oxygen drops to 73. Their answer was to buy a new one for $400 so I would have a backup. They don't offer loaners or any other alternatives. I find this unacceptable. If I buy a car and it's under warranty they give you a loaner while it's getting fixed. Again, this is a medical device not a kitchen appliance.
Even after trying to talk to a supervisor, which called back once and left a message but when I tried to call her back, multiple times, it went to voice mail and she never returned my calls.
