Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
CPAP.com has consistently had great service. The service I got today from Mary was no exception. She listens well, was knowledgable, patient, polite, and made an excellent suggestion to resolve my problem. In my experience it's unusual to get such great service these days. I wouldn't even consider getting CPAP supplies or equipment elsewhere based on CPAP.com's and Mary's service levels.
By Allan K.
Juliene at customer service did a great job for me. Should have ordered over the phone instead of online. Would have been more complete without my errors.
By Barrett F.
I initially had some difficulties with placing my order online, so decided to call the toll free number. My call was answered quickly, and Sarah collected my information and walked me through each of the four items I purchased. Sarah made what started to be frustrating into a simple task--with the outcome being a delighted customer. Thank you Sarah.
By Scott
The person answering the call and updating an order was very professional, cordial, and helpful. Great to deal with someone so pleasant. Thanks.
By DAVID T.
Georgia was great today. She offered suggestions to make my new mask work for me. When I asked for a refund, she did so without argument. I always buy from Cpap.com because of the great customer service.
By Teresa W.
The customer service goes above and beyond! I had issues with my orders being placed through the wrong profile. My CSR was able to switch everything and save me money because I chose the wrong machine and supplies. Absolutely FANTASTIC!!
By Kevin M.
Great customer service! They helped me order the right product and gave me a discount too!
By John D.
The service representative, Mary was very knowledgeable and thoughtful. Mary was informative and made the ordering and selection process smooth. I am looking forward to my new machine.
By Arline P.
