Service was great!
I didn’t have to wait on hold. Mary B answered my question and got my order straightened out right away!
By Danielle S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
I didn’t have to wait on hold. Mary B answered my question and got my order straightened out right away!
By Danielle S.
The website is excellent, easy to navigate and has helpful pictures of how the equipment is used. And the customer service representative I talked to on the phone made it even easier.
By Jonathan
Excellent customer service. I had a tricky order issue and she figured it out right away! Great! Patient and helpful.
By Ann F.
Myles just knew what to do and quickly, easily, and politely made it happen!
By NordVPN Customer M.
Camyatta: I am deaf. did a great job explaining things to me via video relay service, and I appreciate her patience.
By Parker
I love being cpap.com's customer. They have by far one of the best customer service departments on the planet.
By RANDAL S G.
I'm new to the cpap world and needed a travel machine. I spoke with Camyatta who gave me so much valuable information, answered my questions and helped me to find the best products. She was very patient and thorough. It made the process easy. I am a very satisfied customer.
By EHofmann
I was able to talk to a human immediately. She was a native English speaker who was nice, knowledgeable, and extremely helpful. She made my experience easy and hassle free. I will definitely use CPAP.com again.
By AAH