Friendly customer service helped me with shipping…
Michael helped me with a shipping charge correction very quickly. He was very pleasant.
By Consumer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,388 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,388 approved reviews, newest moderated first
Michael helped me with a shipping charge correction very quickly. He was very pleasant.
By Consumer
I had an issue and they replaced the damage immediately. I love cozy earth!
By Debi P.
Butter soft and gentle wrap around top and bottom - so comforting and relaxing
By SARAH M.
Easy process. Items are top notch
By Michael G.
I was not happy about the so called "restocking" fee of $11.99 or 3% on RETURNED merchandise. As much as merchandise costs at Cozy Earth, I would think you wouldn't need to hold back part of a customers refund. Also, I have found that your sizing in your clothing and sheets is not consistent, which require more returns. Therefore, I doubt I will be ordering from Cozy Earth again.
By Patrice C.
Smooth and easy exchange of my product was great!
By Martina
Love the sheets! So soft and fit perfectly.
By Karen
Response from Cozy Earth· Oct 23, 2026
Hi Karen, thanks for leaving this review! We're so happy your sheets are soft and fit just right. We appreciate you!
I love Cozy Earth products!
By Tracy
Response from Cozy Earth· Oct 23, 2026
Hi, Tracy! Thanks for leaving this review. We love hearing that you love our products just as much as we love making them. We appreciate you!