Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,388 reviews
Cozy EarthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,388 approved reviews, newest moderated first
Excellent experience! Quickly answered my questions and resolved my issue. Can’t ask for anything better than that! BTW…truly love the Cozy Earth products!
By PVD C.
Response from Cozy Earth· Oct 12, 2026
Hi there, thanks for the great review! We're glad we could answer your questions and fix your problem quickly. And we love that you love the products! We appreciate you!
Customer service was so quick to respond to my request. Top notch service!!
By Bruce B.
Response from Cozy Earth· Oct 12, 2026
Hi Bruce, thanks for taking the time to leave a review! We're glad we could help so quickly. We appreciate you!
I have my whole house covered in Cozy Earth bedding, Pajamas, pillows, etc! I am so impressed with the quality and consistency of the products, as well as the warranty. Genuinely has improved my quality of sleep and overall just quality of life. 10/10 recommend!
By Ashlynn S.
Response from Cozy Earth· Oct 12, 2026
A whole house of Cozy Earth, wow! Thank you, Ashlynn. We're so happy our products have improved your sleep and your everyday life. We appreciate you!
Lorenzo (customer service) is amazing. He guided me through what was needed. Once I sent it, he immediately took care of the issue.Cozy Earth products are amazing! Very easy and efficient customer service.
By Sherrie M.
Response from Cozy Earth· Oct 12, 2026
Hello Sherrie! We're glad Lorenzo guided you through it and fixed things right away. We'll pass your kind words along to him. We appreciate you!
i purchased a sheet set. The fitted sheet got completely ‘pilled’ and it was replaced after I sent pictures. Unfortunately the new replacement sheet's dye lot is so different from my original sheets (flat and pillow cases) that the set looks. terrible when on the bed. Customer service said that what happens when different lots and nothing else they can do! How about take the set back and supply a new one???
By me
Response from Cozy Earth· Oct 15, 2026
Hi there, we just put that in for you! You should receive a confirmation email with the details of the sheet set. We appreciate you!
Prompt action from the rep. Only bought from Cozy Earth because of advertising on Mark Halperin's Morning Meeting show.
By Chuck Y.
Response from Cozy Earth· Oct 12, 2026
Hi Chuck, thanks for leaving this review! We're glad our team took care of you quickly, and we're happy to have you as a customer. We appreciate you!
The bamboo experience is unbelievable-it’s like sleeping on silk but it’s breathable. Further the customer service is excellent. Equally if not more important, I had a problem with my initial order and they were insanely responsive and resolved my issue. Thank you Cozy Earth!
By Jodi J.
Response from Cozy Earth· Oct 12, 2026
Jodi, "like silk but breathable" is just what we're going for! We're sorry your first order had a problem, and we're glad we fixed it quickly. We appreciate you!
Cozy Earth makes me feel really special as a customer. I get recognized with handwritten letters when I spend a good amount of money with them, and they constantly make the purchase and after purchase process so easy. Their Customer Service is quick and easy to contact, and i've never had issues returning or exchanging something when wanted. The membership is great too!
By Maddy
Response from Cozy Earth· Oct 12, 2026
Hi Maddy! Making our customers feel special is something we care about a lot. We're glad you're enjoying the membership and that buying, returning and exchanging has been easy. We appreciate you!
