Cox CommunicationsReviews of cox.net

As always, if you're one of their so called members of their "loyalty" program, there is a good deal of failure in this "arm" of their customer support department. Their CONSTANT and UNRELENTING insistance that they can't help reduce your bill UNLESS you turn your mobile service over to them, has gotten worn, tired and just plain annoying. Their second failure is the Eastern Indian female help who are ill mannered, hard to understand and most impatient when you're trying to make ANY type of change. WHERE do they get such unserviceable staff to represent them? I'd be embarassed were I them if I employed such arrogant, haughty "help" with a total intolerance for the job. Some of us ( MANY ) can hardly wait for Goggle Fiber to take hold and give COX a REAL "run for the money". You'd think they'd care about this very real new competition coming...But that's what happens when you're a big company, so self-assured you'll never be challenged. I can hardly wait.

I have the Gigablast plan here in El Reno. The 1Gbps download speeds are actually pretty consistent. But the 35Mbps upload speed is an absolute joke for a gigabit plan. Worse, having a 1.25TB monthly data cap in this day and age is a massive ripoff. Forced to use them until AT&T Fiber expands to my neighborhood.

To begin with, Cox Communications has provided us with close to excellent internet connectivity. No complaints there. But it took over a year and a half for them to understand that we didn’t want or need any TV service. We began with a reasonable amount for TV & internet. But for some inexplicable reason our bill kept increasing by around $20 every few months or so. Eventually we were paying three times the original costs. I tried to remedy the situation by going on the app to remove service. But I continuously received a notification that service changes could only be done by the account holder, which was me. Don’t ask. I finally bit the bullet and got on their chat (my 4th try since calling them was an utter failure because rather than giving me what I wanted, they just hung up on me). I finally wised up and made as if I were interested in a plan “designed especially” for me. I pretended like I was interested. At the end of 2 presentations, I asked, yet again, my VERY simple inquiry which was how much would it be to keep the internet and remove the TV service. FINALLY the agent got it. And only 2.5 hours into the chat! My internet service remains at a cost that’s almost embarrassing low! Shhhh don’t tell anyone about this. Thanks Cox for the absolute waste of my time and for helping yourself to funds that made no practical sense given what you people were trying providing.

Since moving into my home we haven't had a day where our service actually works. Support always talks to you like you're dumb and makes you repeat the same repair issues over like the problem is inside your house. Unfortunately, there aren't very many providers that give decent internet speeds and Cox is not reliable at all. If you can avoid them I would highly recommend avoiding this horrible company.

Horrible customer service. It's always an exercise in frustration. Internet patchy in the entire area. Contacting customer service gets you nowhere. They send out techs who tell you everything is fine, so it's a waste of everyone's time. With them being a monopoly, they don't have to make efforts to do a good job. Don't get them if you have other choices!

I have used them for over 30 years. In the last month or so, they have had 3 “outages”. TV news very necessary during COVID times. When I have called, the tech had no idea there was an outage. He scheduled a service tech and said we would have to pay for it. Wish there was an option They should be crediting me whenever there is an outage.

Their service is excellent, BUT...Their creeping, ever-increasing monthly service costs are horrible !! One day soon I will move to a non-condominium home and I WILL PURCHASE AN ANTENNA !!!!

The first thing that happened was that the Cox serviceman who installed my cable line sabotaged (i.e., cut) the Verizon line that went into my neighbor's apartment. Apparently, this is something that competing internet companies sometimes do. It caused a huge amount of trouble. But the main reason that I left Cox was that they were constantly raising my monthly internet rate. I was constantly having to call them up and argue with them to get my old rate restored. When the day came that they wouldn't restore it, I switched companies.