CovetrusReviews of covetrus.com

These guys are not it. I ordered a (thankfully not urgent) prescription for my dog and when it finally arrived it was a completely different product—someone else’s prescription. So of course I had to take it to UPS to ship back, and contacted support to get the item I actually ordered. They said they would reship, and I wait several days with no confirmation email or tracking. Call back only to find it was never sent. The woman I talked to this time was fortunately extremely helpful and rush shipped my order, which is the only reason this gets an extra star. It makes me very nervous to order something that would actually be needed quickly for my dog’s health or comfort.

The positive - their customer service was good enough to free express ship some medicine when it was going to be late due to their extended delivery times. The bad - their extended delivery times and insane prices. For one medication I ordered it was literally TWICE the price of Chewy - I've been getting robbed.

Very frustrating. While I have been able to get the medications I require without much difficulty, their client management software is frustrating to use. My vet switched my pet from one med to another, but Covetrus will NOT allow me to remove the old med from the system, so I keep getting reminders that I have an "expired" prescription...over and over. I contacted Covetrus customer service and asked how I could stop the reminders on the expired prescription and was told I could not--I could either stop all reminders and keep getting all reminders. when I asked why the system would remind me about old, discontinued prescriptions I was basically told that's the way it is, smiley face emoji.

Very disappointed. This is the second time I have ordered a med for a dog. Both times the online info showed it had shipped, but in both cases it was more than 10 days. I let the first one slide, but twice in a row? My dog is out of his medicine and the USPS tracking had said its on its way for several days. I will not re-order from this company.

Bad Cust. service, slow shipping and no returns. Bad!

First, the customer service team has difficulty communicating in English, which makes it hard to understand their suggestions. Despite these issues, the deliveries are punctual, and the food is fresh. However, the discount policy seems unclear. If the customer service team could effectively communicate in English and clarify the promotion, it would help prevent misunderstandings.

Over the past year, since the company moved to new ownership, they have fouled up a number of my orders and the company is terrible about communicating with their customers. My autoship orders have been mishandled. Medications become unavailable, but Covetrus sometimes neglects to inform me and I have to call and wait on hold a long time to ask them what has happened. Recently, a common steroid became unavailable, yet again. This time they informed me, but they also still charged me for it, then refused to credit my account, indicating that it would come "sometime." Shipped items take forever to get here, and their prices and fees are higher than other pet pharmacy companies. I am moving to Chewy for my cats' prescriptions since they are much more responsive and have lower prices.

I have ordered meds dozens of times from them over many years. Its much more expensive ( shipping and all the " fees") than comparable companies. However, my beef is that the ONE time I needed customer service they never called back. I reached out through social media as final attempt and although they responded with someone will call you--no one ever called. Its been 10 days. Customer service is unacceptable for a pharmacy.