great customer service
great customer service
By Malik
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
239 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cover Genius is the insurtech for embedded protection. Through our award-winning distribution platform XCover, we protect the global customers of the world’s largest digital companies including Booking Holdings, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, eBay, Flipkart, Shopee, Wayfair and — through Clyde — thousands more stores.
Cover Genius (covergenius.com) has 239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
239 approved reviews, newest moderated first
great customer service
By Malik
This company dealt very quickly and efficiently with us when it was necessary for us to make a claim. They made it very clear exactly what documentation they required and when this was provided, the claim was processed very promptly.
By Pamela B.
I was hit by a €500 bill following a dent to my hire car. The claim was process took minutes, it was just a matter of uploading documents and completing a quick online form. The claim was approved and ready for payment in less than 24 hours quickly relieving the initial stress.
By Mark K.
My third time using Rentalcover.com. So easy to set up and only a third of cost of roughly comparable cover offered by the car rental company - actually better cover than theirs. So far no claims - touch wood!
By Jack (.
The process of making a claim is very simple, the response is fast, and the refund is also fast. The money I submitted on Friday arrived next week. There was no delay in asking for compensation and I highly recommend using this company.
By yuhan W.
Although everything is online including claim processing of rental company's claim documentation, however, it was pretty smoth considering no human interface. I was a bit sceptic initially about timing, but I was wrong. I recommend rental cover to others.
By Santanu C.
Best cost-efficient insurance company. Also the claim is as smooth as possible, I'd never choose any other insurance from the rental agent directly.
By Chao
Even though the 3rd world rental company was less than professional about providing the necessary documentation to document the repairs from the damage, Rental Cover found a way to reimburse us.
By Robert