Takes hours to input simple data
Takes hours to input data that should take minutes. List of types of companies do not list the common ones. Trying to determine what fields are required takes forever.
By Mark S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
134 reviews
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Coupa’s cloud-native suite of Business Spend Management applications lets customers gain visibility and control over their spend and supply chains. Customers get an end-to-end process that helps drive collaboration across procurement, finance, treasury, compliance, and supply chain leaders to help their companies spend smarter, mitigate risk, deliver on ESG commitments, and improve resilience. A unified platform approach provides usability and flexibility, freeing up IT from customizations and complex integrations to help leaders deliver on these goals.
Coupa (coupa.com) has 134 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
134 approved reviews, newest moderated first
Takes hours to input data that should take minutes. List of types of companies do not list the common ones. Trying to determine what fields are required takes forever.
By Mark S.
I'm yet another user that is having difficulty with coupa. They do not answer emails, the live system help doesnt work. DO NOT USE COUPA!!!!!!!!!!!!
By Russell
the user interface is terrible, and there is notorious expense rating system that gives random scores of a simple expense report. Every sane business should stay away from this product and the company. Customer service is non existent.
By Tony T.
The process is super convoluted and confusing and little support is available. Never had a good experience using this product.
By Marketing M.
The most frustrating platform for onboarding as a vendor period.
By Playwell B.
just dont!!!!!! reviews speak...100percent of us would rate it lower.....im held hostage to getting my pay for a month minimum not taking into account the "user friendly" site..the "helpful customer servicde." a robot asked me if im a robot.. then shut me out for a day. im never paid on time once. not once. the invoices dont load , the site freezes .THIS COMPANY IS BUILT ON COLLECTING THE INTEREST ON YOUR WORKING DOLLAR...... THE LONGER THEY HOLD IT THE MORE SENSE IT MAKES......QUESTION WHY YOU ARE MADE TO PAY 5 GRAND TO GET A SERVICE THAT WORKS ...IM NOT RISKING THAT..RUN FOR THE HILLS
By Mitchell S.
l would not give this any stars it is hopeless they keeping ending chat it not transparent had to follow with no results it been 10 hours and have got no where this company should not be operating there service is the worst l have ever encountered
By Marisa C.
Horrible to navigate! Worst user experience ever
By Barbara Q.