Costa SunglassesReviews of costadelmar.com

I had an issue with being double charged when going through the repair/replace website and never received a confirmation email but after reaching out to their email contact on the repair website, Kiki emailed me back with a 50% discount code and helped get everything right. I now ordered a new pair and am very happy! Thanks for the help :)

What I received from Costa wasn’t what I wanted or ordered. Costa wouldn’t correct this by sending what I ordered. Instead they wanted to refund 20% of what I paid. Despite asking for this to be corrected by sending the sunglasses I ordered they wouldn’t do that. Eventually they said they would refund 50% of what I paid. I can only say buyer beware.

Extremely disappointed with Costa Del Mar I genuinely believed I was buying a premium product backed by premium customer service. Unfortunately, my experience has completely changed that opinion. My Costa Rincon lenses cracked, I contacted Costa expecting that, even if it wasn’t covered under warranty, I would at least be able to pay for replacement lenses or have the sunglasses repaired. Instead, asking for a solution Costa told me that they wouldn’t repair them or provide the replacement I wanted. For a premium sunglasses company, I find that incredibly disappointing. I’m not asking for something for free - I’m asking for the option to pay to repair a product I already own. It’s especially frustrating because Costa markets itself as a company that supports its customers and offers repair services. Yet when you actually need help, the answer can apparently be that they simply don’t repair glasses outside of warranty. I won’t be buying another pair of Costa sunglasses. I ho, I ho. Back to Maui Jim I go… Premium prices should come with premium products and premium after-sales service. Costa has lost me as a customer.

I spent 300 dollars this spring on a pair of glasses and a c line retainer. Very light use and never submerged the glasses or retainer. Worn almost exclusively on the way to work while driving my car in the morning sunlight. The retainer wire is nearly rusted solid after just 4 months of use somehow despite being covered in plastic. I put in a request to replace my retainer and they declined to replace the obviously defective product. *Update Sent an email with relevant details to the email provided. Andre responded to me with an expired discount code. Sent 3 emails over past 2 days with screenshot of on screen message indicating the code was expired. No further response from Andre

Brand new pair if Tuna Alley glasses less than six months old and the rubber nose piece is breaking off and the rubber on the ear pieces is coming off. Costa will not warranty because they say its not a manufacturer defect. I have had several different models from them with the same issue. You should expect better for as much as these glasses cost. They will never get another dime from me. You'd be better off with wal mart sunglasses. At least you wouldn't be out as much when they tear up.

Glasses Dont fit. Website says glasses can be returned but there is no return procedure. I will be making a paypal and Visa Complaints then an Ombudsman claim if necessary . Companies cant lie about returns in Australia, Don't buy

This is my second pair of glasses as he first the nose piece came unglued. Now my second warranty pair the rubber has come unglued from the plastic frames and warranty was denied. Sent in picture, chated and called but said it was not a defect when they glue the nose piece and rubber to the frames. Will never buy another pair ever! So for an update you want me to buy more crappy glasses that will do the same. Sorry I'm not that stupid and there are other products that will stand behind their product. Ever seen Costa and Oakley were bought ou they are crap.

THE WARRENTY IS A LIE DONT BELIEVE IT. SUPPORT ANOTHER COMPANY WHO CARES ABOUT THE CUSTOMER I have given Costa Del Mar a review of one star. That is actually more than they deserve. Costa is not the same sunglasses company that it has been for the last 20+ years. They say that they have a lifetime warranty and this is not true at all. It is not a lifetime warranty in the warranty is based on whether they feel like it’s a warranty item or not. On my most recent warranty issue with them the Plastic sides on the temples delaminated. This is clearly a manufacturing flaw. They say it is not covered. I then called them on the phone and I got a person in the service department named Ian. Ian was very quick to tell me that he did not own the company and he did not set the rules and they do have a lifetime warranty, but in fact they don’t. I then asked for him to send me to a supervisor because he was actually being very rude and how he was talking with me. He said he was not rude and he decided that he was talking to me in an acceptable manner and that he would not transfer me. He refused to transfer me to supervisor. I don’t know who’s running this company now, but they don’t seem to understand that customers like myself who have been wearing nothing but their sunglasses for over 20 years should make a difference, but I guess we don’t to them I WOULD NEVER BUY A PAIR OF COASTAL SUNGLASSES I WOULD NEVER BUY A PAIR OF COAST SUNGLASSES DON’T BE FOOLED BY THEIR LIFETIME WARRANTY IT IS A LIE.