Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
244 reviews
Cool Key WestSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.
Cool Key West (coolkeywest.com) has 244 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
244 approved reviews, newest moderated first
The company made the experience great with a fast check-in, quick instructions and free gas for the golf cart! The golf carts themselves were in great condition easy to handle and more than enough for Key West traffic.
By Brian W.
Great customer service! Easy booking, check in and check out. Would highly recommend!
By Michelle W.
Great customer service and competitive prices.
By Les L.
Great experience. Showed up checked in 8 seater golf cart was ready to go. Return process was easy. Great place to rent from!!
By Tina D.
Awesome experience and awesome way to experience the Island
By Timothy F.
Nice people, everything was great and a great bonus on our trip!
By Kandice A.
They were quick, efficient and courteous! There was a line at least 10 families deep when we arrived, and easily 20-30 families deep by the time we were checked in. They had it all down to a science. Cool, calm, collected, and got us on our way in no time at all!
By Brandi C.
Reservations were easy to make. The cart was in good working condition and ready to go. The staff was so friendly and incredibly hard working. It was disappointing to have to wait in so many long lines when all paperwork had already been completed, payment made and waivers signed. That part was hot and a little frustrating, but we could see the staff was working as quickly as possible. We were grateful our rental time did not begin until we drove out of the the parking lot.
By James D.
