Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
50 reviews
COOLGEEKSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COOLGEEK is a design-led lifestyle audio brand creating CD players, turntables, speakers, and modern audio objects for everyday living.We believe audio products should not only sound good, but also live beautifully in the spaces people call home. Our products are designed to be heard, seen, and lived with — combining sound, form, materials, and spatial design in a more considered way.Sound, Made for Space.
COOLGEEK (coolgeekaudio.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
50 approved reviews, newest moderated first
Very innovative and attractive unit.The initial several weeks were very frustrating, however. Hooking upthe unit was a piece of cake, but it Bluetooth capabilities, the very crux of the unit, did not function well at all. Emails to customer service were appropriate and the eventually the issue was resolved.
By Tim C.
My cd player arrived perfectly packaged I had to assemble it but it’s only inserting the mother board on to 4 very strong magnets that hold it in position and put a sliding door in to position Mine originally had a fault whereby it wouldn’t play my disc I emailed the company and without too many questions they despatched a new motherboard These things happen now and again with sensitive electronics with any company Very happy outcome Very happy customer
By Robert K.
I had some initial problems with my M1 unit, I explained the issues which were handled professionally and quickly. I'm awaiting my replacement parts and hopefully all will be well again.. customer service has been excellent so far. Thanks!
By Kamaran A.
Received the product right away. I did run into a couple of issues at first, but the company corrected them quickly and made everything right. Overall, a great company to work with and I appreciate their responsiveness.
By Keith S.
Bought this as a gift for someone. It came damaged..I contacted customer service right away. They really helped a lot. They're were very nice and professional. They sent a replacement within days. My guy set it up and he loves it ! He's very happy with it. Thank you! Totally recommend. Looks nice!
By Mayra O.
Brilliant cd player from CoolGeek connects easily to my bose system and the sound quality is excellent,good VFM and service was excellent tracking and updates superb 10/10 guys
By Sharon
First CD player was delivered with damage to the packing and when checking the unit, the acrylic damaged as well as part of the mainframe. Contacted CoolGeek (CiCi) who was so helpful and proactive. A new unit was quickly despatched to me, which arrived in perfect condition. Excellent customer services. Oh, the actual CD player is soo cool! Connects perfect;y to my Ruark speakers and sounds awesome. Love it 😊
By BigTaps60
Response from COOLGEEK· Mar 9, 2026
Hi, Thank you so much for the fantastic review! We are so glad to hear that the replacement unit arrived in perfect condition and that you’re loving the vibe of your new CD player. :) I will be sure to pass your kind words along to CiCi. She will be absolutely delighted to know her proactive support made a difference for you! At CoolGeek, we always strive to make things right, especially when shipping gets a little rough. Also, we’re incredibly impressed with your setup! Ruark speakers are known for their exceptional British sound, and we’re thrilled that our player is "sounding awesome" through them. It sounds like the perfect pairing for a high-fidelity listening experience. Thank you for choosing CoolGeek. Enjoy the music and your beautiful setup! Best regards, Will CoolGeek Team
Please ignore the things below. I did recieve the player today. It was the no/wrong update from the shipping company. However, well packed and easy to get started with. Music is playing :) The only thing is the flimsy battery charger. However, not to be frequently used I suppose. The item (cd player) is shipped. It was ordered the 24'th of january and now in India according to the shipping info. So far the stated delivery time (5-12 businessdays) does not seem to become true.
By Emil
Response from COOLGEEK· Mar 9, 2026
Hi, Thank you so much for coming back to update your review! We are thrilled to hear that your CoolGeek player arrived safely, was well-packed, and that you’re already enjoying the music. :) We apologize for the confusion caused by the shipping carrier's tracking info. Logistics can sometimes be unpredictable, and we appreciate your patience while the player made its way to you. Regarding your feedback on the battery charger/power adapter: We understand your concern about the "flimsy" feel. To maintain the minimalist and portable nature of the M1, we opted for a lightweight design. However, please rest assured that the internal components meet all safety and performance standards. Since the player has an 8-hour battery life, as you noted, the charger is mainly for occasional top-ups, but we will certainly share this feedback with our product team for future improvements. It means a lot to us that you took the time to share your experience. Happy listening, and feel free to reach out if you need anything else! Best regards, Will CoolGeek Team
