Cool FramesReviews of coolframes.com

My experience was great because real people were able to help me orally. Also emails were very brief and informative when I was advised that a certain frame was available and that I was able to re-select another frame. Also a certain email was incorrect, and Cool Frames were accepting of their error and it was corrected within a day. I will always recommend Cool Frames and to think that I did not have to drive all over my home town looking for Sohia Loren frames - my eternal favorite frame choice.

Everything was perfect

I love my new frames! I had tried them on in a store and fallen in love with them, but couldn’t afford them. Cool Frames had the exact ones at a fraction of the price! Shipped quickly and securely. Will definitely be back for more!

Awesome glasses, perfect fit

Prompt service, lots of communication about the status of my order, good quality, precise progressive lenses, and they had the frames I wanted and couldn't find anywhere else. Great job!

Too long of a wait to receive glasses & not enough info about wait. Tracking always said just processing without any other information.

iT WAS EASY AND THE FRAMES WERE JUST AS THEY WAS PRESENTED...SHIPPING WAS EASY WITHOUT ANY DAMEAG...GOOD JOB!

I have to admit that I was very skeptical about placing an order with Coolframes after reading all the bad reviews, but I just received my order and am overall very happy with my experience. Here are my pros and cons: Pros: - They had the best price for the Saint Laurent Mica sunglasses I wanted - $362 CDN vs $510 CDN retail - Payment via Sezzle - so nice to spread out the payment for a large ticket item like this - Ease of site navigation - Customer service response time via email - Gina got back to me within 24 hours - Fast, free shipping. My sunglasses arrived within 7 days of placing my order… which is good considering they are coming from the U.S. Cons: - Presents as a .ca website leading buyers to believe there won’t be any duties on their orders shipped from NY… I paid $45.65 extra in duties so $407 total for the SL Mica’s which is still cheaper than the $510 CDN retail. I expected to pay duties after reading other reviews though. Maybe even just added a little note for CDN customers that duties are to expected would be nice. - Order updates via email; especially shipping times and tracking info. I had to call their customer service to receive my tracking number. My order was marked (complete) in my customer account when I hadn’t received my sunglasses. Why send a link to track your order if you aren’t going to provide a tracking number? - They should consider adding a ‘try-on’ feature on their site. Most online glasses retailers have this as an option and it would probably lead to more sales. Overall I would definitely order from coolframes again. They have great discounted designer sunglass frames. I can’t speak to the prescription side of things, so buyer beware in that department.