Great!
Product received as advertised. Prompt delivery. Prices unbeatable.
By david R.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Product received as advertised. Prompt delivery. Prices unbeatable.
By david R.
My glasses arrived and 1 pair is crooked . The arms are very uneven. Very disappointing
By Angela H.
I bought the same brand a few years ago at Costco. I love them so much and Costco does not carry them anylonger. I saw them on your website, so I ordered them. I am sorry to say but the quality is quite inferior. The plastic is thin and I am afraid they will break easily
By Joanne D.
Till today no news about the parcel
By FAUZI B.
Colors of frames are advertised and wide selection but twice after ordering was notified my color not in stock.
By Michael H.
Quick to response, great shopping experience.
By Isabelle
Great communication from customer service! I ordered sunglasses on line website. The estimated delivery date was a week. They contacted me the very next day to let me know the sunglasses were not in stock & could delay the delivery a couple weeks and asked if I would like to keep order or consider another sunglasses. I kept the order & received sunglasses when promised. Thank you Cool Frames!
By Gregory B.
The frames seem reasonably good quality. The lens cut seem accurate. Surprised to find extra lenses. The lens could be darker and the service a bit faster - but all in all i'm very pleased
By William Douglas S.