Still don't have mh sunglasses
I was told these would arrive in 4 days, 2 weeks later I still don't have them, called to enquire of their whereabouts and got an unfriendly reception with no real info as to where they might be
By Gemma M.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I was told these would arrive in 4 days, 2 weeks later I still don't have them, called to enquire of their whereabouts and got an unfriendly reception with no real info as to where they might be
By Gemma M.
I was looking for very specific brand of frames and found them here. The site was easy to navigate and my frames came in about 10 days.
By Karen M.
My glasses took a long time to arrive. I was then told that they had been delivered. This was not the case as they had been held pending customs charges. This was a hidden extra as I believed that having accessed the site through a .co.uk address that I was dealing with a British company. The fact that I was not believed when I said that I hadn't received the item has all left rather a sour taste. I will not use this company again.
By Maggid62
I was apprehensive about purchasing the frames as they were a replacement pair. I was worried that the lenses would not fit even though the style numbers matched. Worried for nothing. The lenses did fit the frames. I was thrilled. I will look at Cool Frames for future purchases. They do save you money.
By Syracuse
Excellent service, quality. I am a repeat customer.
By WH
Fast, friendly, convenient, and priced right!
By THERESA F.
My son loves these glasses! They fit right and look just like the listing. Thanks!
By Milferd L.
I think the title says it all. I called several on-line companies that all said they could not find the replacement frame I needed. CoolFrames was the only company that dug into it and found the frame. I received it a couple weeks ago, and am very happy! I will now skip the other companies and go straight to CoolFrames.
By James H.