Great experience and product!
Great experience from beginning to end. Had the frames that I wanted at a great price, they were easy to order, and I received my new glasses quickly and they look and feel amazing!! Thank you Cool Frames!!
By PAMELA N.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Great experience from beginning to end. Had the frames that I wanted at a great price, they were easy to order, and I received my new glasses quickly and they look and feel amazing!! Thank you Cool Frames!!
By PAMELA N.
Order in stock and promptly shipped
By EBS
Honestly everything went soo smooth.
By Jasmine M.
Excellent customer service, price, delivery and product.
By Garry T.
I ordered on April 25 and it is now May 17th and i still haven't received my order. Had i know it would take this long I would've never ordered to begin with .
By Janelle C.
I think you have a very good product and easy to buy. Unfortunately, my prescription is not quite right with the progressive lens. Not sure how often I will be able to wear the glasses. Good case for purchasing through my local provider.
By Hugh
I think it is awful that you guys charged to return an item. I bought two frames because I didn’t know which ones would fit my daughter and you charged me a restocking fee to return one of them.
By Vicki M.
Price and availiabilty was to my liking.no one else had the color i wanted but cool frames did even though they had to get them from overseas. It still came in a timely manner sooner than i expected.
By Tiffany R.