Great Service
Had a great and easy experience. Also kept me up to date with everything.
By Melissa H.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Had a great and easy experience. Also kept me up to date with everything.
By Melissa H.
Items were correct and well packaged, but despite paying additional for 2-day shipping, it took more than a week to receive the order. Also, there are no product reviews on this site, or ability to provide reviews; otherwise I might not have gone through the hassle of purchasing a "designer" frame that turned out to be low quality junk. There are only select "testimonials" posted lauding the company.
By Kurt J.
There are too many options that are used to take money from the customers. The options should be placed in groups of whatever lens you want. At another site I bought glasses from, the antireflective coating was put on with the second best lens option. The was no extra payment for the coating. I figured the lenses from cool frames had the same thing going. I was wrong. To return the glasses I would have to pay return shipping, pay 10$ for the lens company and then pay for antireflective coating. I chose to just keep the glasses because I didn't want to give cool frames more money than they already have from me.
By Nath
Nice frames. Good price. Quick service. Case was too small for frames.
By Tracy P.
I got what I needed, the rubber jackets, fairly fast. And it was the right thing.
By Ariel A.
Service was great ,glasses are authentic, what more can you ask for
By Lamar B.
This was my first time ordering frames on-line. I was able to find the exact frame I wanted in the size I needed at a very reasonable price. I received my order sooner than I expected. I highly recommend CoolFrames.com and will be back again for my next pair!
By Joe O.
Great service, fast shipping, very reasonable prices. Items were just as ordered no problems. Will recommend CoolFrames, great place to do business. Thank You Very Much
By Jay