I had ordered 3 times already and so …
I had ordered 3 times already and so far, excellent service. I recommended the company to my friends already. thank you
By Shipped to G.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I had ordered 3 times already and so far, excellent service. I recommended the company to my friends already. thank you
By Shipped to G.
Fast delivery.
By Fransiscus L.
Everything about my transactions were above my expectations 😀
By Curtis S.
5 days to prepare the Order after 8 days for delivery
By Batista, S.
You pay for overnight shipping and still wait an entire week to recieve your glasses. And i had only purchased a frame !
By Jessica
Response from Cool Frames· May 12, 2017
Thank you so much for making a purchase with our store, shipping time unfortunately does not include processing time as we only ship brand new frames from our vendors and not frames from our store. once the new frame arrives to our store we make sure its pristine and only then is the product shipped in the selected shipping method. Lee W.
Great service and speed of delivery.
By Happy C.
GREAT FRAMES
By W M B.
I just needed new frames. I ordered the same frames by brand and size and my current lenses were a perfect fit. Just like having new glasses all over again. Plus shipping was fast and packed well. Thank you!
By GC