No problems
No problems, good service
By Per
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
No problems, good service
By Per
I bought these for my husband's bday. He loved them. I had no issues with shipping and these are definitely authentic. I will definitely be ordering from this company again.
By Nikke S.
Great customer service; quick delivery
By Jerry
Great experience. Sunglasses arrived as scheduled but I was out of town so the shipment was returned by FedEx. They immediately notified me when they got the glasses back and were very helpful and promptly sent them out again. The glasses arrived and were perfect brand new glasses. Will definitely order from them again. Very good experience. They also will try their best to price match their competitors. Order your glasses from CoolFrames
By Giancarlo
Great frames at a much lower cost than my local optical retailer. Very fast delivery. Happy with my purchase. DO NOT USE GO-OPTIC!
By marilyn S.
The Frames are nice, and price, I am not use to paying out of pocket 😢 overall the collection to choose from is awesome, believe it or not I would buy CoolFrames again😊.
By Gretta C.
There was a delay in getting the glasses because the lens were not in stock...the frames are thinner than I pictured
By IC
Great prices, great service and easy to deal with.
By RICK C.