shipping took so long
service was good but the frames i ordered took soooo long to come in and it was upsetting but other than that everything went well.
By Rita A.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
service was good but the frames i ordered took soooo long to come in and it was upsetting but other than that everything went well.
By Rita A.
Got what I needed with no fuss no bother. Thanks
By Elaine S.
Very easy to communicate with your customer service
By Danielle P.
So happy with the frames I was able to find on this site, the price was so much better than any other site I checked and they came in fast.
By Shelby C.
I have purchased 2 pair of glasses, they have sent only one pair after one week I have paid for them and promissed me that will send the other one once they have it in stock and it shouldnt take more then one week to send it. It has been 2 weeks since then and still not received my sunglasses. Custumer support is slow and inacurate.
By Andrei David N.
Delivered as promised
By Captain
Excellent service. Strongly recommend.
By JS
Shipping was fast. Parcel arrived packaged safely & securely. Easy check out process on Cool Frames website. Easy to find what you're searching for if you have a frame number you're trying to find. Great prices. Will purchase from this company again.
By Donovan P.