other than a few glitches and still…
other than a few glitches and still waiting on a product all was good!
By glenn.curl
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
other than a few glitches and still waiting on a product all was good!
By glenn.curl
I’ll leave this at 1 star until I get my purchase. It cleared customs 6 days ago and have no valid tracking number that gives new updates. $500 purchase and no sign of it. If I receive them I’ll update and let y’all know.
By Stephanie S.
I have bought multiple frames over the years and have never been disappointed
By anthony P.
Slow shipping times, my questions weren’t properly answered
By CS
Customer service did an awesome job of getting me new frames from the manufacturer on a very tight timeline before I went on vacation.
By Kenneth Q.
Great price for quality product and fast shipping
By LC
Did not send me a shipping label right away as promised. I had to call and ask for it. Item was ordered on May 10 but have still not received.
By Anastasia C.
Cracked lenses and had to pay to ship them back
By albert R.