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❤️❤️❤️❤️them
By Michelle W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
❤️❤️❤️❤️them
By Michelle W.
Ordered frames only. Received in perfect condition, including the case (from the manufacturer). Very pleased with purchase.
By maureen
Shipping took longer than max of 12 days described on website. Still have not received glasses after 2 weeks.
By Veronika E.
Great frame for a very good price. Excellent work and super fast delivery to Sydney, Australia. Will be back again.
By Inna
Thanks great service, great frames
By Phil W.
Great experience. My daughter broke the frame of her expensive glasses & I had a hard time finding a replacement. Cool Frames had the exact frame that I needed at the best price. Popped her prescription lenses in & it was an easy fix!
By Heather M.
Great price, delivered on time.
By Kathy C.
The RETURN/Exchange process is VERY lacking in communication and process. Many times I had to communicate via email, to have amendments made: such as charge being in USD and not in AUD. Their website is not at all clear with its instructions.
By Julie L.