Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Cool Frames
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Excellent communication and fast shipping. Love the frames
By Yvonne H.
Good selection of frames with good prices
Good selection of frames and at good prices with regular promotions.
Item arrived well packaged and as described.
For UK shoppers, you need to be aware that as items are shipped from the US you'll be charged VAT +/- customs duty and £8 post office handling fee on receipt.
By STEVEN
AVOID AND RUBBISH
AVOID AND RUBBISH. Looks like you are dealing with a UK company - uses a .co.uk domain. My glasses came from Jamaica and had £50 of import duty as a nice surprise.
If you look at the bottom it says brocklyn NY so USA
I'm fairly certain the prescription is wrong also, because when I compare to the pair I bought in the UK the focus is difference.
SO USE AT YOUR PERIL
By ADRIAN A.
4 months, 4 failed pairs of glasses!
UPDATED. Now it is 4 months and 4 pairs of glasses that have failed. After reaching out to the BBB and NY State Attorney General we have been working with the owner for a few weeks. He assured us this last attempt would be perfect. They came with what looks like superglue on the lenses and frames colored over with a black magic marker. One lens also has a ton of extra beveling that makes it look like coke bottle glasses. The left lens is blurry in the center at any length. Pursuing a full refund.
ORIGINAL OPINION
Seeing properly is important to me. After waiting months and receiving 3 pairs of glasses with issues I think a full refund is only reasonable. First pair had prescription issues according to local eyecare specialist, second clearly had cracking on each lens, third set had frame damage or defect according to frames manufacturer. The photo of the replacement frames you want to use show the same damage or defect. Can I get a refund so I can get a pair of glasses locally and start seeing well again? Thanks.
By FPG M.
Terrible service, DONT USE THIS COMPANY !!!
Terrible service , I was sent the wrong pair of sunglasses and they would not refund my postage or refund my money for the wrongly sent sunglasses , when I said I’ll send them back , I also had to pay customs on them too, so really out of pocket, even though I was sent the wrong pair of sunglasses,
Would not recommend this company , use someone else for any glasses. !😡
I wanted these sunglasses for my holiday and I told them they will not arrive in time ,as they took a month to arrive which I thought was plenty of time , which it would have been had they sent the right pair ! I said I will be going away in a couple of days. They offered to send the pink lenses and for me to take the lenses and get them put in the wrong sunglasses that I received, which I have never heard of ,and could of easily broken the frame trying to take the lenses out , which leaves me worse off , and they will also charge me for this service, I explained all this and i said I will return them and Could i please be reimbursed for all this inconvenience , of what I had paid out and can I have a refund and they will not !!!! Even though they sent me the wrong pair , they definitely turned their back on me !!! I first did live chat and then after me asking for a refund the line disconnected! I
I am in England but I rang the company in New York and after the woman been ing very rude said Lee was on another call , I explain I was ringing from London England and had already been on the phone quite a while please could he ring me , and she said NO , a waste of money from all angles , They have taken a Month to arrive, as I’m going on holiday I won’t get them in time Can not understand why they will not give me a refund.
Sent back Sunglasses never heard a word from this awful company !
Zena Conroy
PS , Yay , PayPal got me my money back , and refunded my postage too ! Well done PAYPAL 👍🏼
By Mrs C.
Response from Cool Frames· May 1, 2018
we regret to say that Ms.Conroy is right the wrong color was sent to her, however we are taking responsibility and offer to exchange the item and reimburse the shipping fee and ensure return is marked exchange to avoid a customs fee, we also offered to send the right color lenses and allow the original wrong color lenses to be kept. we would never turn our back on any customer especially when we are wrong. there is always a solution.
if possible please call my direct line ext 506, phone number on site. would be more then happy to discuss.
Lee
AVOID
I ordered Ralph Lauren sunglasses on 4th April. On 24th April the tracking system said glasses unable to be delivered due to insufficient payment of postage and were being held. It didn't tell me where they were held so I had to telephone cool frames, to be told they will be held due to unpaid taxes and that they don't control this. Which is fine but this should be clearly highlighted when a U.K address is entered at point of purchase. It cost me and extra £21 to get my glasses from the post office. What seemed like a bargain turned out to be a rip off. Do not bother using this company. AVOID.....
By Kuldeep H.
not impressed
So far not impressed - glasses have not shown up yet. Didn't realize they were ordering first then shipping to me - first pair I selected were not available. Evidently there are issues with the second selection as well. -- Still no glasses....
I said I would prefer to cancel than change if they could not guarantee they would arrive before we left for the KY Derby - there was no way they could have made it with the method and date they shipped them. PO returned the items because we were out of town and couldn't sign for them (duh). Now CoolFrames is harassing me about their $20 restocking fee. Had they been honest and cancelled the order they wouldn't be able to charge their 'fee' - people i have dealt with are pushy and not at all polite now.
By April M.
Response from Cool Frames· May 12, 2018
thank you for your order, we never ship frames from our store as they have been tried on and may show signs of use. we always.
the tracking emailed to you on April 30th shows that the post office has attempted to deliver to your location 3 times. they left a notice for you so that you could pick the package up from your local post office with your ID.
Lee
I made the mistake of choosing the…
I made the mistake of choosing the wrong color online. Your representative cheerfully corrected it when I called. AND these frames are not knock-offs! The real deal and I get many compliments and respond with where I got them. They really are Cool Frames!
Cool Frames