Excellent product
Excellent product, quick shipping
By Chris R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Excellent product, quick shipping
By Chris R.
Great selection and fast shipping. They had what I thought I wanted, but if you don't like the frames you purchase there is not a return option, only exchange.
By Denise W.
Ordered February 20th, received March 13th. Was the only place I could find that carried Eyecroxx brand frames. Good communication at first then, I had to email to get any updates on why my order was so delayed. Received glasses and workmanship is good.
By Brandon
Love these frames from Kliik. Bought the teal color to replace my previous red Kliik frames with same lenses. The teal is gorgeous. I’ve had many compliments and love the look!
By Cathie from C.
No friction, but the frames they advertised had to be ordered from the manufacturer, and after waiting two weeks, they still weren’t here. I called and canceled the order. Too long of a wait, requested refund.
By Nono
The 20% restocking fee is the reason I will never shop your site again. Too many other great sites to shop and not worth the extra cost and hassle.
By Donna H.
Response from Cool Frames· Mar 16, 2019
thank you so much for your purchase with our store, we are so sorry that you did not like the frame you ordered. we will be more then happy to exchange it for you full value or you can also have a full store credit for the purchase price. coolframes.com will honor this offer at anytime. if you ever want to try any other frame with our store we will use the 20% not credited to you as a credit towards another purchase. please contact customer service and refer to your original order to receive the credit. each individual case is unique to itself and we always make an effort to address in the best way we can. Lee
Cool Frames has a wonderful and wide variety in selection of frames. The frames I ordered were beautiful and well made. I also had a good experience with personnel through emails. Felt staff was quite helpful in answering questions and returning responses to me. Would highly recommend this company to others.
By Lou
Found exactly what I wanted...love my new frames. Great service! Thank you.
By Kay H.